Summary
Overview
Work history
Education
Skills
LANGUAGES
Disclaimer
PERSONAL DETAILS
PASSPORT DETAILS
Timeline
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Zohaib Shareef

Zohaib Shareef

Dubai,United Arab Emirates

Summary

Dedicated and adaptable professional with a strong foundation in problem-solving and effective communication. Demonstrates proficiency in various MS Office applications, including Word, Excel, PowerPoint, and Outlook, as well as Adobe PageMaker and multimedia tools. Skilled in navigating online applications related to government authorities and operating systems such as Microsoft Windows XP, Vista, and 2007. Committed to working efficiently under pressure within team environments while managing multiple tasks.

Overview

13
13
years of professional experience

Work history

Customer service representative

Emirates Post Group
Dubai, United Arab Emirates
08.2018 - Current
  • 10 years of experience in Operations Department / Customer Relationship Management / Government departments (Ministry of Foreign Affairs, Local Passport, Road and Transport Authority, Ministry of Health, Egypt Consulate Sudan Consulate, Armenia consulate)
  • Receiving all the shipments from all the units in the delivery center, then sorting the shipments and/or packing them to be ready for processing in the next phase of operations.
  • Entering the shipment data into the system and updating it.
  • Moving and transferring the shipments to other units and delivery centers as per the data.
  • Returning the shipments to customers or to another delivery center in case the shipment was not delivered within the specified time.
  • Achieving the target number of phone calls with customers that is required to match the data and identifying delivery locations, which include all undelivered shipments.
  • Receiving cash from couriers and handing it over to the operations supervisor.
  • Following up and monitoring shipment delivery to customers, and in case the shipments return above average, informing the direct manager.
  • Complying with the laws and regulations stipulated in the system of labor policies and administrative regulations.
  • Improved customer satisfaction by effectively handling complaints and inquiries.

Dubai Islamic Bank
01.2013 - 01.2018
  • Handling the mailroom of Dubai Islamic Bank from 2013 to 2018.
  • Maintaining deliveries and collections of bank documents.
  • Handling all inquiries related to the departments and branches.
  • Managing couriers on their routes and maintaining the smooth flow of documents.
  • Updating the entire daily work track to superiors.
  • Receiving documents from various government departments and companies.
  • Sorting and segregating shipments for delivery.
  • Dispatching to different branches and countries.
  • Ensure locations from customer’s thorough telephone and email.
  • Responding all phone enquiries promptly courteously and in a friendly manner.

Education

Matriculation -

Government Degree college

Skills

  • Hardworking and quick learner
  • Comprehensive problem-solving abilities
  • Good communication skills, with the ability to work in a team environment under pressure and on multiple tasks
  • Various applications of MS Office up to date (ie, Word, Excel, PowerPoint, Outlook, Express)
  • Adobe PageMaker, Multimedia, Internet Online applications related to Government authorities
  • Operating system: Microsoft Windows XP, Vista, 2007
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Leadership
  • Social media marketing

LANGUAGES

Languages known: English, Arabic, and Urdu.
Capable of working on my own initiative.

Disclaimer

I hereby declare that all the information furnished above is true to best of my knowledge and belief.

PERSONAL DETAILS

  • Father's Name: Mohammed Sharif
  • Date of Birth: 1st January 1992
  • Marital Status: Married
  • Nationality: Pakistan
  • Religion: Islam
  • Visa Status: Employment

PASSPORT DETAILS

  • Passport No.: FG5121652
  • Date of Issue: 2023-01-06
  • Date of Expiry: 2033-01-04

Timeline

Customer service representative

Emirates Post Group
08.2018 - Current

Dubai Islamic Bank
01.2013 - 01.2018

Matriculation -

Government Degree college

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Zohaib Shareef