Zohaib Ur Rehman
Human Resource Manager
Emirates NBD building Al-Mamzar dubai,Dubai
Summary
To play a challenging and strategic role by contributing proactively towards the organization's business goals and objectives, utilizing what was acquired from my studies and experience. Accomplished Human Resources Manager proactive in meeting company issues head-on with innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Human Resources Manager
Finish Line Delivery Services
Dubai, United Arab Emirates
06.2022 - Current
- Instructed employees on drug abuse and prevention programmed to enhance staff knowledge and awareness.
- Served as liaison between business divisions to facilitate communications.
- Streamlined benefit programmed administration efficiencies.
- Managed every person in human resources team, leading employees by example to maintain department productivity.
- Improved employee productivity and organizational effectiveness by reviewing processes for optimal HR service delivery.
- Automated employee performance evaluation reminders for senior leadership.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Advised senior management on employee corrective actions.
Restaurant General Manager
Ginsoy Extreme Chinese Outlet
Karachi, Pakistan
12.2021 - 04.2022
- Utilized Excel to manage payroll for restaurant staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reviewed financial data in DEWAJ software, adjusting operational budgets to consistently maximize profitability.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Assisted in recruiting, hiring and onboarding store staff.
- Completed opening and closing procedures each day.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Human Resources Manager
Tandoor Restaurant
Karachi, Pakistan
09.2020 - 11.2021
- Experiencing in (TANDOOR Restaurant) as ADMIN/Human Resource & Head of the cash
- Maintain payroll of staff
- Maintain staff Attendance
- Look after all the cash and credits billings
- Maintains ledgers of Purchasing
- Maintain balance check of staff Loan and Advance
- Maintain reports on daily basis on excel
- Handling's complains of delivery customers and walking customers.
- Handled company recruitment activities to develop high-achieving workforce.
- Devised training programmes for new and existing employees.
- Advised senior management on employee corrective actions.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
Human resources administrator
GINSOY Restaurant
Karachi, Pakistan
03.2015 - 08.2020
- Organised company-wide team-building events to boost employee morale.
- Updated HR database with new employee information, changes in benefits and other details on daily basis.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Addressed employee conflicts immediately following all corporate procedures.
- Organized company-wide events designed to boost employee morale.
- Advised senior management on employee corrective actions.
- Leveraged awareness of HR industry trends and latest research to maintain highly engaged and driven HR team.
- Improved recruitment process to secure reduction in hiring costs and employee turnover rate.
- Negotiated employment contracts and agreements to attract and secure best industry talent.
Cashier
Chase Up Department Store
Karachi, Pakistan
01.2014 - 03.2015
- Chase Up
- Core knowledge in SAP Material Management
- Helped customers to pack away shopping for improved customer experience.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Resolved customer complaints and answered queries about store products.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
-
Cashier supervisor
Super Mart
Al Ain City, United Arab Emirates
12.2012 - 11.2013
- Maintained high levels of customer retention by resolving complex customer complaints.
- Completed opening and closing procedures each day.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Observed customer buying trends to maximise future revenue opportunities.
- Approved customer refunds and exchanges upon close item inspection.
- Handled grievances professionally to maintain staff satisfaction levels.
- Motivated sales teams to achieve daily store targets.
Skills
- Document production and editing
- MS Excel
- MS Word
- Administrative support
- Excellent communicator
- Document editing
- Team Training
- Recruitment
- Organization and Time Management
- Dependable and Responsible
- Inspiring leadership style
- [Type] Management
- Team building
- Public relations
- Problem-solving
- Payroll administration
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Education
A-Levels - Computer Science
Metropolitan School
Karachi Pakistan 02.2001 - 06.2010
Certificate of Higher Education - Commerce
Private
Karachi, Pakistan 01.2013 - 06.2015
Certificate of Higher Education - Bachelor of Commerce
University of Karachi
Karachi, Pakistan 08.2017 - 05.2019
Timeline
Human Resources Manager
Finish Line Delivery Services
06.2022 - Current
Restaurant General Manager
Ginsoy Extreme Chinese Outlet
12.2021 - 04.2022
Human Resources Manager
Tandoor Restaurant
09.2020 - 11.2021
Certificate of Higher Education - Bachelor of Commerce
University of Karachi
08.2017 - 05.2019
Human resources administrator
GINSOY Restaurant
03.2015 - 08.2020
Cashier
Chase Up Department Store
01.2014 - 03.2015
Certificate of Higher Education - Commerce
Private
01.2013 - 06.2015
Cashier supervisor
Super Mart
12.2012 - 11.2013
A-Levels - Computer Science
Metropolitan School
02.2001 - 06.2010
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