Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
CustomerServiceRepresentative
Zoheb Mohammed

Zoheb Mohammed

Customer Operations and Sales Executive
Al Nahda

Summary

Goal-oriented Customer and Sales Operations Executive with 16 years of experience in Wholesale and Retail sales in Nike Sporting Goods and Omega Watches with leadership and Customer experience.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
6
6
Languages
3
3
Certificates

Work History

Customer Operations and Sales Executive

Nike Sports - Gulf Marketing Group
09.2022 - Current
  • Role Overview: (Wholesale Distribution -Nike Footwear-Apparel-Fitness Goods -GCC and Africa)
  • Adapt in driving client level profitability by providing customer specific services.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Streamlined sales processes to reduce cycle times and improve efficiency.
  • Know how of Logistical Operations
  • An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities
  • Coordinating the warehouse and customer regarding to their shipment.
  • Ensure the Company clients received accurate and timely feedback on the status of their orders
  • Follow up with the Account Managers and Accounting Department to secure payments
  • Updating the Customers with timely feedback received from Brand-Nike with respect to the status of Product to be received
  • SIT for Business in implementing SAP and S4Hana ERP

Sales & Customer Operations Executive

Nike Sports - Gulf Marketing Group
06.2014 - 07.2021
  • Responsible for the consolidating of the seasonal pre-booking orders from the customers
  • Identify the style which has been confirmed & cancelled by Nike for customer's information
  • Preparing records for items received to disseminate retail and wholesale stocks
  • Preparing seasonal Pro Forma invoice for all wholesale customers before the seasons start
  • Prepare and update a Master file with all the data about the product
  • Sending updated pre-book order summary three times a week to all wholesale salesman for their tracking reference
  • Every day checking of all received products from the system to transfer in wholesale location
  • Follow up for the confirmation to pick and pack the available items of pre booked orders
  • Informing the customer for the availability of items, for them to confirm the shipment and to process with the payment
  • Entering sales order and replenishment in the system as per customer or salesman's request
  • Send the Pro forma invoice to customer for approval
  • Follow up with the Account Managers and Accounting Department to secure payments
  • Confirming the orders with delivery details and packing instructions
  • Preparing invoices and packing list for the customers after the warehouse have done the pick and pack
  • Assessment of transporters' offers
  • Taking part in negotiations with Commercial Manager of the terms with transporters
  • Ensure the Company clients received accurate and timely feedback on the status of their orders
  • Sending invoice & packing list with airway bill to the customers
  • Coordinating the warehouse and customer regarding to their shipment
  • Provides updated stock list of available items with details(images and size run)
  • Registering COC (Chamber of Commerce)
  • One point contact for all key accounts

Store Manager

Omega Watches - Rivoli Groups
07.2010 - 04.2013
  • No of Employees Reporting: 10
  • Brands Handled as such OMEGA, MONT BLANC, LONGINES, RADO, TISSOT and Calvin Klein.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Advising the consumers on the best product available in the market and about the alternatives, suiting their preferences and budget
  • Preparation of stock query report, daily sales report, stock transfer reports, ledger update
  • Preparing repair forms and an active customer respondent
  • Managing inventory of the stores

Customer Service Officer

IBM India
04.2007 - 05.2010
  • Worked with IBM in billing department under the CRM vertical
  • Voice resource in Billing, for internal clients like NBSC, CIC, New connections and Ombudsman cases
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Worked with BIV, Billing in Validation and checking as to why bills have failed to be cleared, manually resolving the exception and billing the customer
  • Managing Meter Data requests
  • Handling client escalations
  • Studying the present process map for a task & suggest methods to make them simple & more effective
  • Assisted call-in customers with questions and orders.

Education

BBA - Distinction

Mountain View College
Bengaluru, Karnataka
04.2001 - 04.2006

Digital Marketing

MANIPAL INSTITUTES DUBAI

Skills

Customer service

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Personal Information

  • Date of Birth: 07/02/85
  • Nationality: Indian
  • Driving License: Automatic-GCC
  • Marital Status: Married
  • Visa Status: Resident UAE

Accomplishments

  • Best Employee in Retail Sales award.
  • Collaborated with Functional team of S4/SAP in the development of Nike Business End Using.
  • Established Egypt Nike Market Improvisation with supporting sales and Logistical Team in smooth functioning of the territory.
  • Resolved product issue through consumer testing.
  • Achieved 100% fine tuning by introducing S4 ERP for easing Business task Activities.
  • Successfully restructured and implemented in-house and external KUT/SIT and EUT .

Certification

Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Microsoft Office
  • SAP
  • S4 Hana
  • MS office

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementCompany Culture

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Microsoft Office

S4 Hana

SAP ECC

Outlook

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Malayalam
Upper intermediate (B2)
Tamil
Upper intermediate (B2)

Interests

Playing Cricket

Listening Music

Traveling Places

Personal Growth Improvising

Timeline

Customer Operations and Sales Executive

Nike Sports - Gulf Marketing Group
09.2022 - Current

Digital Marketing

01-2019

SAP S4 HANA End user

06-2016

Sales & Customer Operations Executive

Nike Sports - Gulf Marketing Group
06.2014 - 07.2021

Microsoft Office

01-2011

Store Manager

Omega Watches - Rivoli Groups
07.2010 - 04.2013

Customer Service Officer

IBM India
04.2007 - 05.2010

BBA - Distinction

Mountain View College
04.2001 - 04.2006

Digital Marketing

MANIPAL INSTITUTES DUBAI

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Zoheb MohammedCustomer Operations and Sales Executive