Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Zoi Boudrika

Zoi Boudrika

Athens

Summary

Customer Manager offering 8-years track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

24
24
years of professional experience

Work History

Customer Care Center Supervisor

MAGNIFIQUE NAILS & BEAUTY
01.2021 - Current

Advise clients about colors and types of makeup and instruct them in makeup application techniques.

  • Perform simple extractions to remove blackheads.
  • Tint eyelashes and eyebrows.
  • Select and apply cosmetic products such as creams, lotions, and tonics.
  • Keep records of client needs and preferences and the services provided.
  • Sell makeup to clients.
  • Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks.
  • Collaborate with plastic surgeons and dermatologists to provide patients with preoperative and postoperative skin care.
  • Cleanse clients' skin with water, creams, or lotions.
  • Sterilize equipment and clean work areas.
  • Stay abreast of latest industry trends, products, research, and treatments.
  • Demonstrate how to clean and care for skin properly and recommend skin-care regimens.
  • Remove body and facial hair by applying wax.
  • Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance.
  • Determine which products or colors will improve clients' skin quality and appearance.

Sales & Operation Supervisor

Metro Abee. Supermarket
10.1999 - 06.2014
  • Co-owner &Store Manager By Liberis May 2021 till present day Duties and responsibilities:
  • Supervised employees engaged in serving food.
  • Monitor
  • control and manage business operations to meet customers' expectations and company's goals.
  • Liaise between customers and management to ensure smooth operations & service delivery.
  • Maintaining cleanliness of food services areas and equipment. Trained workers to objectively perform duties.
  • Kept records
  • such as amount and cost of food served and hours worked by employees.
  • Requisitions and inspects foodstuff
  • supplies
  • and equipment to maintain stock levels and ensure standards of hygiene and quality are met.
  • Identify problems in operations process and resolve them in quickly and timely manner
  • followed standard operating procedures for efficient business operations.
  • Prepared work schedules and evaluated work performance of employees.

Receptionist

Salon Prive.
03.2013 - 05.2013
  • Scheduled salon guests and services while implementing proper procedures.
  • Greeting guests and escorting to waiting areas.
  • Oriented guests on services and coordinated appropriate choices.
  • Closed sales and encouraged guests to pre-book service appointments.
  • Executed standard telephone procedures using appropriate customer service etiquette.
  • Informed service professionals of daily schedules and/or any adjustments

Personal Assistant,

Metro Abee. Athens
09.2009 - 12.2010
  • Organizing diaries
  • Typing up minutes
  • Fielding calls
  • Managing junior office staff
  • Organizing travel arrangements
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.

Education

High School Diploma -

Freddy Kalobratso Make Up-Beauty School, ATHENS ,
Make Up And Facial Treatments 2019-2020., Feb. 201
03.2019

Skills

  • Workforce Planning
  • Handling Complaints
  • Staff Mentoring
  • Coaching and Mentoring
  • Strong Work Ethic
  • Strategic Planning
  • Leadership and Change Management
  • Schedule Coordination
  • Training and mentoring
  • Sales proficiency

Languages

English
Upper intermediate (B2)
Greek
Bilingual or Proficient (C2)

Timeline

Customer Care Center Supervisor

MAGNIFIQUE NAILS & BEAUTY
01.2021 - Current

Receptionist

Salon Prive.
03.2013 - 05.2013

Personal Assistant,

Metro Abee. Athens
09.2009 - 12.2010

Sales & Operation Supervisor

Metro Abee. Supermarket
10.1999 - 06.2014

High School Diploma -

Freddy Kalobratso Make Up-Beauty School, ATHENS ,
Zoi Boudrika