Zoi Kakareli
Dubai
Summary
Customer service professional with more than ten years of experience in delivering exceptional service in fast-paced, multicultural environments. Skilled in communication, multitasking and problem-solving, with a proven ability to handle high-pressure situations and ensure customer satisfaction. Passionate about creating positive travel experiences and eager to contribute to the smooth operations of Emirates airport.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Greek Ministry of Justice
Kavala, Greece
08.2020 - 08.2023
- Drafted and edited professional documents, ensuring accuracy and clarity
- Implemented new office procedures that improved workflow
- Maintained excellent relationships with colleagues, civil and lawyers
- Maintained an online customer support system that improved civil service
- Managed the organization's email accounts
- Established and maintained efficient office procedures and processes, resulting in reducing working time
- Attending court cases as a secretary making sure the case is recorded for future document writing and for the outcome of litigation
Airline Cabin Crew
Emirates Airline
Dubai, United Arab Emirates
12.2014 - 07.2020
- Performed pre-flight and post-flight checks of the cabin, ensuring all safety and security protocols were met
- Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
- Demonstrated a thorough understanding of cabin safety equipment and procedures
- Ensured all passengers were aware of and followed cabin regulations
- Assisted in the preparation of the cabin for take-off and landing
- Assisted new and existing cabin crew members on safety and customer service protocols
- Monitored and managed cabin crew performance to ensure all tasks were completed on time to the highest standards
- Managed the food and beverage service onboard, ensuring all passengers were provided with a positive experience
- Provided exceptional customer service to passengers, resulting in their satisfaction
- Provided accurate information to passengers on arrival and departure times, and other flight-related information
- Demonstrated a high level of efficiency in managing and serving meals and drinks to passengers
- Demonstrated strong safety and emergency procedures, resulting in a zero-incident rate during all flights
- Assisted passengers with special needs, mother with infants and elderly
- Demonstrated a high level of flexibility in dealing with unexpected changes in flight plans
- Resolved customer complaints in a timely and professional manner, reducing customer complaints
- Developed and maintained positive relationships with customers
- Managed inventory and restocked shelves to ensure product availability
- Implemented health and safety measures to ensure a safe environment for customers
- Followed all airline regulations and guidelines regarding the transport of hazardous materials
- Maintained an organized and well-stocked cart to ensure smooth service throughout the flight
- Assisted passengers with luggage and stowing items in overhead bins
- Provided first aid to passengers in the event of a medical incident
Primary School Teacher
Private Tutor
Patra, Agrinio, Greece
09.2011 - 11.2014
- Supported students to ensure they receive the individualized attention they need
- Assessed student performance across a range of subject areas
- Established open communication and positive relationships with students, parents, peers, and administrative staff
- Used a different approach to meet the individual needs of every student
- Established an environment of respect and collaboration among students
- Student support and preparation for their daily Primary School courses
Education
Master - Human Resources and Organizations
Marconi University
Rome, Italy07-2024
Bachelor - Pedagogy, department of Primary Education
University of Human And Social Science
Patra, Greece03-2012
Skills
- Ability to multitask
- Problem solving
- Creativity
- Adaptability
- Interpersonal skills
- Ability to work in a team
- Effective time management
- Ability to work under pressure
- Customer service
- Attention to detail
- Maintaining confidentiality
- Verbal and written communication
Certification
- Life Coaching, Greek Lifelong Learning Center, February 2022
- Special Education and Training, University of Aegean, Greece, December 2021
- ICT Europe Certificate ( Word, Excel, Internet ), March 2009
LANGUAGES
English
Greek
Hobbies and Interests
Taekwondo, Yoga, Pilates, Travelling
DETAILS
- Dubai, United Arab Emirates
- +971552356943
- Zoi_kak@hotmail.com
LINKS
www.linkedin.com/in/zoi-kakareli
Timeline
Administrative Clerk
Greek Ministry of Justice
08.2020 - 08.2023
Airline Cabin Crew
Emirates Airline
12.2014 - 07.2020
Primary School Teacher
Private Tutor
09.2011 - 11.2014
Master - Human Resources and Organizations
Marconi University
Bachelor - Pedagogy, department of Primary Education
University of Human And Social Science