ZOMAIRA PUA
Quezon City
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in hospitality industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Secretary Cum Sales Coordinator
Retaj Al Rayyan Hotel
01.2008 - 01.2019
- Setting key objectives for the Sales Team in coordination with the Regional Director of Sales
- Coordinating the activities of the team (under the supervision of the RD of Sales), to ensure the efficient day to day operation of the Sales Department and ensure meeting the goals of the Sales plan.
- Created filing system that improved document retrieval time.
- Assisted in the preparation of quarterly reports, ensuring accuracy and timely submission.
- Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to the Sales team by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Dee Hwa Liong Electronic Store
06.2006 - 11.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Social Work
Mindanao State University
Marawi City, Philippines12.2003
Skills
- Verbal and written communication
- Customer Service
- Organization
- Office Administration
- Sales Support
- Database Management
Certification
- Hotel & Restaurant Services, Social Services Development Department - February - May 2007
- Certified Guest Service Professional, American Hotel & Lodging Educational Institute - November 2012
- Professional and Administration & Secretarial Skills, Qatar Center for Career Development - May 2014
- Diploma in Document Control Management, Excellence Training Centre - December 2017
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Secretary Cum Sales Coordinator
Retaj Al Rayyan Hotel
01.2008 - 01.2019
Administrative Assistant
Dee Hwa Liong Electronic Store
06.2006 - 11.2006
Bachelor of Science - Social Work
Mindanao State University
- Hotel & Restaurant Services, Social Services Development Department - February - May 2007
- Certified Guest Service Professional, American Hotel & Lodging Educational Institute - November 2012
- Professional and Administration & Secretarial Skills, Qatar Center for Career Development - May 2014
- Diploma in Document Control Management, Excellence Training Centre - December 2017
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