ZUBAIDA JUMA

• Conducted thorough investigations into reported incidents, resulting in timely resolution and prevention of future occurrences.
• Reduced risk of security breaches by conducting regular audits and updating protocols as needed.
• Enhanced security measures by implementing advanced surveillance systems and access controls.
• Developed comprehensive emergency response plans for various scenarios, increasing preparedness levels.
• Monitored, authorized and recorded entrance and departure of vehicles and visitors.

• Secured doors and gates across office buildings and grounds, maintaining optimal security standards.

• Delivered emergency procedures and liaised with police, firefighters, and medical staff.

• Updated team and coordinated responsibilities using two-way radio system.

• Access the CCTV and telecommunications recording systems for investigation purposes.

• Direct Customer Service Agent to respond and deal with incidents and events that happens in Dubai Tram Stations.

• Organize emergency evacuation procedures during emergency situation.
• Ensuring that the station facilities in a safe and good working condition.

• Attending and handling passenger’s complaints in the station.

• Dealing with I'll passengers and report to Operation Control Centre and request for ambulance or provide first aid if needed.

• Dealing with contractors and visitors in the station and give access.

• Report to Police in case if there is any crime or anti-social behaviors.