Zubair Mehmood
Dubai,UAE
Summary
Ambitious individual with foundation in medical terminology and administration. Skilled with computers and familiar with electronic health records and coding software. Eager to provide high-quality, accurate record maintenance to support healthcare delivery.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Sr Patient Administrator
Medilcinic Dubai hills
Dubai, UAE
2023.09 - Current
- update the daily and monthly revenue reports to Manager.
- extract the list for service done and bill not raised (CPNB)and clear it.
- update the daily billing report in SAP for cash and card transaction.
- create and update the doctors schedule.
- update the time in and out report staff and doctors to Human resource.
- Prioritizes tasks ensuring effective functioning of the area.
- Follows the chain of command in reporting incidents or concerns.
- Prioritizes workload and completes correspondence promptly.
- Assists in the orientation of new staff members.
- Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
- Collects payment, issues receipts and completes designed cashier reports by using mycare or preparing manual reports correctly.
- Liaises with the Insurance and Finance Departments.
- Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
Assistant duty manger /part time
Mediclinic city hospital
Dubai, UAE
2022.06 - 2023.12
- Assist VIP patients.
- Resolving patient complaints.
- Updating hospital occupancy report to DHA.
- Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.
- Evaluated medical records to assess completeness, accuracy and data integrity.
- Supervised and directed clerical teams in proper maintenance, organization and updating of medical records.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Managed daily service operations through strategic care planning.
- Collaborated with external providers to meet patient care continuity needs.
Patient Administrator
Mediclinic city hospital
Dubai, UAE
2015.08 - 2023.04
- Works in Oncology- chemo Department, with adequate knowledge about chemo medications/treatment routine.
- Manage all chemo admissions/billings/insurance approvals.
- Provides information in response to queries about the hospital services and handles and resolves patient complaints.
- Provides information in response to queries about the hospital services and handles and resolves patient complaints.
- Manage and schedule doctor's appointments via the hospital information system.
- Manage and schedule doctor's appointments via the hospital information system.
- Manage and schedule doctor's appointments via the hospital information system.
- Manage and schedule doctor's appointments via the hospital information system.
- Handles telephone calls and messages and assists callers by providing necessary information about the hospital.
- Collects cash, updates patient accounts and manages all relevant billing processes.
- Attends to all formalities regarding admission and discharge of in-patients.
- Check for limits for corporate clients and also for covered/uncovered treatments.
- Check for pre-authorization of specific treatments whenever required.
- Performs daily reconciliation of collection summary with cash remittance.
Floor supervisor
DM health care Aster
Dubai, UAE
2013.04 - 2015.07
- Verifies patient insurance card against updated direct billing list.
- Transfers and cancels appointments. (Informs patient in regards to the reference number).
- Follows up on cash outstanding and resolves late charges.
- Informs patient about billing details and explains non-covered charges.
- Promotes incident, and customer complaint reporting to improve patient and family care.
- Evaluate employee performance.
- Performs special projects and other duties as assigned.
- Worked closely with Unit Manager to ensure timely
completion of administrative tasks. - Helping with training and development.
- Handling complaints (from both staff and patients).
- Performs daily reconciliation of collection summary with cash remittance.
- Manage and schedule doctor's appointments via the hospital information system.
Education
Bachelor of Commerce - Commerce
Manav bharti university
India 2010.03 - 2013.03
Skills
- Problem solving
- Customer service
- Teamwork
- Flexibility
- Responsibility
- Time management
Languages
English
Fluent
Timeline
Sr Patient Administrator
Medilcinic Dubai hills
2023.09 - Current
Assistant duty manger /part time
Mediclinic city hospital
2022.06 - 2023.12
Patient Administrator
Mediclinic city hospital
2015.08 - 2023.04
Floor supervisor
DM health care Aster
2013.04 - 2015.07
Bachelor of Commerce - Commerce
Manav bharti university
2010.03 - 2013.03