Summary
Overview
Work History
Education
Skills
Websites
Certification
Passions
Timeline
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ZUBER KHAN

ZUBER KHAN

Executive Director
Dubai,Dubai

Summary

Results-oriented Executive/ Digital Marketing Director with 20+ years of experience driving project management, account management, business development, strategic thinking, planning, customer acquisition and revenue growth across diverse industries, including Media (NETFLIX), hospitality (Hilton) and telecom (AT&T). Proven ability to develop and execute data-driven projects, business development, sales and marketing strategies that drive revenue growth. Skilled at cultivating strategic partnerships and managing key accounts to secure new business and expand existing relationships. Experienced in combining efforts with diverse teams. Proficient in project management, ensuring the successful execution of clients' communications plans within timelines and budget constraints. Known for driving greater margin and value through innovative approaches and fostering an environment of excellence to produce best-in-class work. Skilled in providing accurate plan details and updates to clients, while leveraging strong knowledge of products and services to drive business value for clients and the organization.

Overview

22
22
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Executive/Digital Marketing Director

Ellusho Portal L.L.C
Dubai
11.2024 - Current
  • Building a firm from the scratch with it's Digital Strategy, Marketing Strategy and Financial Strategy.
  • Developing unique strategies for social media marketing and for digital platforms.
  • Savings around $1,00,000/- through strategic IT sourcing.
  • Hiring executives for the firm.
  • Ensuring digital marketing is working. Changing strategies where needed.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Senior Account Manager

Sutherland
Hyderabad
10.2023 - 10.2024
  • Company Overview: https://www.sutherlandglobal.com/
  • Championed the expansion of the account management team from 70 to 130 members within six months, resulting in an impressive revenue generation of USD $1,036,800 and a significant boost in client service capacity.
  • Drove key account strategies that enhanced client satisfaction through tailored solutions; facilitated direct interactions yielding annual cost savings for clients totaling USD $800,000 while reinforcing long-term partnerships.
  • Client Relationship Management: Through data analytics, furnished real time analysis to the clients, acting as a main point of contact which supported 3 major processes transitioned over to us with a revenue generation of USD $34,56,000 per annum.
  • Project Management: Partnered with clients, understood their business goals, developed strategies and delivered projects successfully that drove client savings of USD $4,00,000 per annum.
  • Stakeholder Collaboration: Partnered with internal teams (IT Support, Marketing, Project Management) and external client teams to deliver seamless service to 5 different clients.
  • Negotiation and Contract Management: Facilitated contract negotiations and renewals, ensuring mutually beneficial terms which brought in continued revenue of USD$15,55,000 per annum.
  • Boosted annual client revenue by $30 million. Via cross-selling and upselling initiatives.
  • Https://www.sutherlandglobal.com/

Senior Account Manager

Sutherland
Kuala Lumpur
11.2022 - 10.2023
  • Company Overview: https://www.sutherlandglobal.com/
  • Drove revenue growth by 25% for hospitality & POS accounts, enhancing client satisfaction through effective management.
  • Expand the team capacity by research, monitored KPIs, amplified scope of support from 70 to 150 in a span of 6 months.
  • Optimized revenue generation from USD $2,50,000 to USD$5,00,000 per month by data driven analytics.
  • Through continuous process improvement, added 3 additional lines of business which boosted the business revenue and added additional scope of support for Japan, Indonesia and SEA regions.
  • Liaised with 5 Internal stakeholders and 8 client stakeholders to bring in uniformity and business value add to the business.
  • Identified 10 leads during data analytics and discussions with clients, conducted research, developed solutions, supervised the entire cycle to ensure business grew.
  • Https://www.sutherlandglobal.com/

Account Manager

Sutherland
Mumbai
02.2016 - 11.2022
  • Company Overview: https://www.sutherlandglobal.com/
  • Results driven Account Manager who drove AT&T telecom line of business and expanded from 1 line of business to 7 lines of business through Business Development, Analytics, Client Collaboration, Client Relationship Management, Strategic planning, Project and Account Management.
  • Led a team of 280 people managing B2B Operations for their telecom line of business.
  • By utilizing process engineering, I optimized processes for maximum business growth and revenue. I reduced service lead time from 5 days to 1 day by applying agile methodologies.
  • Managed end-to-end processes of recruitment, hiring of 100 headcount, oversaw 8 process trainings, Defined KPI's, initiated checks at every stage of the process.
  • Automated processes through analytics which ensured cost saving of USD $3,00,000 to the process and business.
  • Https://www.sutherlandglobal.com/

Managing Director

KRIMOS
Belgaum
02.2014 - 02.2016
  • Led daily operations, ensured quality control, supervised staff, and drove profitability of 30%.
  • Managed financial planning, marketing strategies, and customer satisfaction, aiming to grow the business while maintaining efficient, high-standard service which resulted in additional customer footfall of 28% month on month.
  • Fostered strategic alliances to expand business presence by 5 units in 2 years and market reach across the city.
  • Executed proactive sales strategies to drive incremental B2C revenue and achieved sales targets of over 18% consistently.
  • Developed and established staff Key Performance Indicators (KPIs) to maintain service standards.
  • Rolled out upselling and cross-selling techniques and maximized revenue to 36% and customer satisfaction to 85%.

Operations Manager

Accenture
Bengaluru
06.2006 - 02.2014
  • Company Overview: https://www.accenture.com/
  • Led Accenture's global Learning help desk, leading a team of 48 to support 330,000 employees.
  • Improved CSAT scores for Learning from 90% to 96%.
  • Drove process improvements, enhanced employee experience, Administered EMEA HR operations, and launched balanced scorecard for performance transparency which yielded an additional productivity of 22%.
  • Drove process improvement within the team and across multiple tier processes which reduced the turn around time from 24hours to 1 hour for the client.
  • Rebuilt and consistently updated the Knowledge bank of the Learning & HR shared services to ensure consistent and high-quality service to the employee. This resulted in a 30% reduction in repeat rate from the employees.
  • Associated with several teams to improve and strengthen customer experience which resulted in a 96% satisfaction rate.
  • Https://www.accenture.com/

Subject-Matter Expert

Firstsource
Bengaluru
02.2003 - 03.2006
  • Company Overview: https://www.firstsource.com/
  • Resolved 95% of high-end escalations, improving customer satisfaction by enhancing UK telecom business operations.
  • Worked with the Legal team on 300 cases per month to ensure accurate resolutions were shared.
  • Facilitated learning from 3600 outcomes through constructive feedback to improve team performance.
  • Transitioned the process from onsite UK to offshore location which aided client save USD$30,00,000 per annum.
  • Documented 35 processes and imparted the knowledge to offshore teams via knowledge transfer.
  • Delivered insights to client on bottleneck in processes and suggested solution which resulted in 98% client satisfaction.
  • Https://www.firstsource.com/

Education

Bachelor of Commerce - Business Administration, Management and Finance

Bangalore University
India
06.2002 - 11.2005

Skills

  • Project Management

  • Account Management

  • Business Development

  • CSAT

  • KPI

  • Lead Generation

  • Market Analysis

  • Strategic Sales & Business Planning

  • Customer Relation Management

  • Growth & Challenger Mindset

  • Social Media Management

  • Six Sigma

  • Stakeholder Management

  • Strategic Planning

  • Team Leadership

Certification

Six Sigma Green Belt, aiqmindia.com

Passions

  • Horse riding
  • Networking
  • Swimming

Timeline

Executive/Digital Marketing Director

Ellusho Portal L.L.C
11.2024 - Current

Senior Account Manager

Sutherland
10.2023 - 10.2024

Senior Account Manager

Sutherland
11.2022 - 10.2023

Account Manager

Sutherland
02.2016 - 11.2022

Managing Director

KRIMOS
02.2014 - 02.2016

Operations Manager

Accenture
06.2006 - 02.2014

Subject-Matter Expert

Firstsource
02.2003 - 03.2006

Bachelor of Commerce - Business Administration, Management and Finance

Bangalore University
06.2002 - 11.2005

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ZUBER KHANExecutive Director