Zufri Sally

• Head of IT for three 5 Star Hotels under Accor.
• Performed Firewall Migration from Watchguard to Forcepoint.
• Successfully carried out Cloud SAS projects such as Simphony POS, Opera PMS, Ametist Financials, Oasys HR and Payroll system, SharePoint File Server & SpaSoft
• Redesigned Data Center environment to much more productive and cost-efficient Virtualization Server environment.
• Aligned the Corporate IT team, Hotels General Managers & Hotel Owning companies and relevant stakeholders on on-going and forecasted projects for a better planned, budgeted project execution.

• Manage the IT support function for guests and colleagues on a high availability basis.
• Successfully completed PCI DSS and IT Audits conducted by internal and external auditors.
• Manage and submit the IT budget for Capex and Opex ensuring all expenses are within control and as planned.
• Planned with the management and executed cost saving measures during Covid19 period and also, executed the planned Capex Projects such as new PC deployment, PABX Telephony upgrade.
• Was assigned as the PCI DSS Champion for the Hotel and UAE region ensuring 22 Hotels under Accor are PCI DSS compliant.

• Responsible of IT for all new hotel openings under Jumeirah Group in UAE and worldwide

(Eg: London - Shoreditch, China - Guangzhou, Indonesia - Bali, Bahrain - Royal Saray, UAE - Marsa Al Seef, Saadiyat Island, Bluewaters, Oman - Muscat Bay)

• Liaison manager between all stakeholders - owners (if managed property), Jumeirah corporate management, project managers, IT consultants and MEP contractors as Hotel representative on IT infrastructure and ELV installations.
• Carried out feasibility studies for all systems required for Hotel openings.
• In charge of IT guidelines which stipulates Jumeirah’s requirements for a new opening Hotel. (Eg: Network requirements, Server room, Guest room etc..)
• Owner of IT Brand Standards ensuring a uniformity of IT brands are applied across all Jumeirah properties including In-room technology.

(Eg: HiTV, Guest telephones, PABX, WiFi, GRMS, Access Control)

• Created project plans for each Hotel opening and submitted to all stake holders presenting the critical path on IT to ensure readiness for opening.
• Assist the IT Manager on the pre-opening site in applying IT policies, procedures and standards.

• Responsible and assigned as Head of IT for the Pre-opening of the Hotel.
• Ensured all IT systems were ready for the opening on the given time lines.

· Eg: PMS systems, Network, IT hardware deployment, Point of Sale

systems and many other systems to be used by Hotel guests and

colleagues.

• Ensuring all back up procedures are in place.
• Responsible for Managing the day to day IT Support Operation which includes Admin and Guest IT support, Projects and system maintenance / upgrades. Also facilitating major events such as the Dubai Tennis Championship.
• Experienced in complying with external and internal IT audits conducted yearly.

· Eg: PWC, Ernst & Young, PCI etc..