Zulkifal Surve
Dubai
Summary
Experienced professional with a strong background in workshop coordination and management. Demonstrates exceptional skills in patience and tolerance, work prioritisation, vendor relations, and customer relations. Proven track record in performance monitoring, process improvement strategies, and training development. Adept at maintaining workshop cleanliness and utilising workshop management systems to enhance operational efficiency. Committed to continuous improvement and excellence in all aspects of workshop operations.
Overview
2026
2026
years of professional experience
2008
2008
years of post-secondary education
Work history
Service Advisor
Fortune Cars Pvt. Ltd.
- Consulted customers, ensuring timely vehicle service and repair coordination.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Delivered excellent customer service by understanding and meeting their requirements.
Workshop Supervisor
Al Futtaim Group, Trading Enterprises Company LLC
Dubai
05.2020 - 08.2025
- Oversee workshop operations and allocate tasks effectively.
- Achieved monthly revenue targets through team collaboration and strategic planning.
- Fostered strong employee relations, enhancing team productivity and morale.
- Reduced work-in-progress by optimizing job card processes.
- Balanced front office and workshop staff coordination for seamless operations.
- Streamlined workshop operations by implementing effective scheduling, resulting in improved technician productivity and faster service turnaround.
- Maintained accurate records of job cards and WIP, ensuring timely closures and enhancing operational efficiency for the workshop.
- Fostered a positive team environment by developing employee relations, which strengthened morale and improved overall team performance.
- Trained new technicians effectively, ensuring they possess the necessary skills to meet service demands while enhancing team capabilities.
- Analyzed workshop performance metrics to identify bottlenecks, resulting in optimized processes and noticeable gains in operational efficiency.
- Supervised activities of workers and enforced safety regulations.
Service Advisor
Al Futtaim Group, Trading Enterprises Company LLC
Dubai
11.2013 - 05.2020
- Ensured top-tier customer service through personalized interactions and rapport building.
- Collaborated with workshop teams to maintain a cooperative and efficient environment.
- Prioritized customer needs, fostering strong, lasting relationships.
- Facilitated seamless meet and greet processes, enhancing customer satisfaction.
- Supported teamwork and communication among service personnel for optimal outcomes.
- Facilitated communication between clients and workshop teams, fostering a cooperative environment that led to improved service delivery.
- Maintained comprehensive service records and tracked customer feedback to ensure quality standards, contributing to marked gains in operational efficiency.
- Cultivated strong relationships with customers, prioritizing their needs and ensuring personalized service experiences for lasting loyalty.
- Evaluated service processes to identify areas for improvement, implementing changes that resulted in enhanced service quality and customer engagement.
Technical Co-ordinator (Cotek)
G3 Motors Ltd.
Navi Mumbai
07.2010 - 09.2013
- Train workshop staff, enhancing skills and knowledge, improving overall service quality.
- Analyze repeat repairs, implementing solutions to reduce recurrence and improve efficiency.
- Facilitate measurable improvements in technical problem-solving and service delivery.
- Acted as a liaison between the dealership and manufacturers, ensuring efficient communication and timely resolution of technical queries.
- Provided ongoing support to staff, encouraging knowledge sharing and collaboration to maintain high technical standards across the dealership.
- Utilized diagnostic tools to troubleshoot complex technical issues, resulting in quicker resolutions and improved customer satisfaction.
Management Trainee
Vitesse Pvt. Ltd.
Thane
06.2009 - 09.2009
- Managed service center operations, enhancing maintenance efficiency and customer interaction.
- Implemented spare parts requisition process, improving inventory management.
- Collaborated with teams to streamline vehicle servicing procedures, ensuring timely delivery.
- Analyzed maintenance protocols, achieving measurable improvements in service quality.
Education
B.E. - AUTOMOBILE
M.H.Saboo Siddik College of Engineering
06.2004 - 06.2008
High School Diploma - Science
M.H.Saboo Siddik Junior College
Mumbai, India 06.2002 - 04.2004
SSC - High School
Our Own English High School
XUV500 NEW MODEL TRAINING - undefined
Mahindra Institute of Learning Excellence
COTEK ADVANCED MODULE - undefined
Mahindra Institute of Learning Excellence
05.2011 - 06.2011
MAHINDRA LOGAN BASIC MODULE - undefined
Mahindra Institute Of Learning Excellence
Skills
- Patience and tolerance
- Workshop coordination
- Work prioritisation
- Vendor relations experience
- Customer relations
- Performance monitoring
- Process improvement strategies
- Training development
- Workshop cleanliness
- Workshop management system
Personal Information
Date of birth: 06/04/86
Languages
English
Proficient (C2)
Arabic
Elementary
Hindi
Proficient (C2)
Urdu
Intermediate
Marathi
Elementary
Accomplishments
winner of the prestigious Al Futtaim President Gold Pin for outstanding achievement in the year 2016
Timeline
Workshop Supervisor
Al Futtaim Group, Trading Enterprises Company LLC
05.2020 - 08.2025
Service Advisor
Al Futtaim Group, Trading Enterprises Company LLC
11.2013 - 05.2020
COTEK ADVANCED MODULE - undefined
Mahindra Institute of Learning Excellence
05.2011 - 06.2011
Technical Co-ordinator (Cotek)
G3 Motors Ltd.
07.2010 - 09.2013
Management Trainee
Vitesse Pvt. Ltd.
06.2009 - 09.2009
B.E. - AUTOMOBILE
M.H.Saboo Siddik College of Engineering
06.2004 - 06.2008
High School Diploma - Science
M.H.Saboo Siddik Junior College
06.2002 - 04.2004
XUV500 NEW MODEL TRAINING - undefined
Mahindra Institute of Learning Excellence
MAHINDRA LOGAN BASIC MODULE - undefined
Mahindra Institute Of Learning Excellence
Service Advisor
Fortune Cars Pvt. Ltd.
SSC - High School
Our Own English High School
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