Zuneera Muhammad Zakaria
Sharjah,UAE
Summary
Versatile and detail-oriented professional with a strong background in administrative operations and digital marketing. Skilled in managing office workflows, handling quotations and invoicing, coordinating with vendors, and delivering excellent customer service. Proficient in CRM platforms including Odoo, HubSpot, and Gallabox, with hands-on experience in SEO, Google Ads, and social media marketing. Adept at using Microsoft Excel, Word, and PowerPoint to support reporting, communication, and task organization. Committed to leveraging a diverse skill set to contribute to organisational growth and success.
Overview
2
2
years of professional experience
Work history
Digital marketing
York Star Computer
Bur Dubai, Dubai
05.2025 - Current
- Formulated and executed digital marketing campaigns that increased sales by 40%.
- Managed over 100 customer calls per day, ensuring timely responses and excellent service delivery.
- Handled daily administrative tasks including reporting, CRM updates, and campaign coordination.
- Executed SEO strategies to improve website ranking and drive organic traffic.
- Managed social media platforms, including content creation, ad management, engagement, and scheduling.
- Responded to DMs, comments, and inquiries across platforms, fostering strong customer relationships and trust.
Administrator
York Star Computer
Bur Dubai, Dubai
12.2023 - 04.2025
- Prepared and managed quotations, invoices, and delivery schedules, ensuring accurate documentation and timely client communication.
- Maintained organized records of customer data, payment logs, and vendor interactions
- Oversaw daily office operations including task delegation, supply management, and coordination with internal departments and vendors.
- Provided professional front-desk and customer service support by answering calls, responding to emails, and welcoming office visitors.
- Ensured smooth workflow by proactively resolving administrative issues, streamlining processes, and maintaining an efficient office environment.
Education
Diploma - Digital marketing
NS Training (SMC-Pvt) Ltd.
04.2001 - /2025
Master of Science - Botany
University of karachi
Karachi /2023 - /2024
Bachelor of Science - Botany
University of karachi
Karachi /2021 - /2023
Skills
- Customer relationship management
- Office Administration & Documentation
- Customer Service & Communication
- Inventory & Supply Management
- Team Coordination & Task Delegation
- Social Media Marketing & Paid Ads
- SEO & Digital Campaign Optimization
- ead Generation & Follow-Up
- Content Creation & Scheduling
- Email Marketing Campaigns
- Basic Graphic Design (Canva)
Languages
English
Fluent
Urdu
Native
Arabic
Beginner
Timeline
Digital marketing
York Star Computer
05.2025 - Current
Administrator
York Star Computer
12.2023 - 04.2025
Diploma - Digital marketing
NS Training (SMC-Pvt) Ltd.
04.2001 - /2025
Master of Science - Botany
University of karachi
/2023 - /2024
Bachelor of Science - Botany
University of karachi
/2021 - /2023
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