Zuzana Salcakova
Lead Flight Attendant
Dubai,Dubai
Summary
Focused Account Executive proudly offering background in lead generation and efficiently resolving customer issues. Courteous and cordial with desire to increase business opportunities through outstanding marketing initiatives, effective communication skills and dedication to customer service.
Overview
38
38
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager FSR( Food, Service and Retail)
Diversey
Dubai, UAE
02.2022 - 06.2022
- Managed 200 long-term customer relationships, with total annual revenue of $ 2 million.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Optimized sales volume by managing accounts and building rapport.
- Drove contract renewals through proactive calls and follow up campaigns.
- Retained customers with multi-channel engagement strategy.
- Reviewed client feedback to enhance service delivery and maintain customer base.
- Qualified leads by assessing prospective client needs and profitability.
- Prepared accurate sales forecasts to effectively chart revenue and support data-driven decision making.
- Trained team of 20-30 clients to exceed targets and effectively retain accounts.
- Managed large account portfolio and lead generation campaigns with SAP system.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated new leads through online research and cold calling.
- Visited customer locations to determine needs, set up contracts and provide training.
- Ran Salesforce reports to analyze customer base and target engagement.
Peer Support Worker
Emirates Airlines
Dubai, UAE
01.2015 - 01.2021
- Support crew members during critical situations.
- Respond to Critical calls in timely manner.
- Managed over 50 clients per day.
- Developed relationships with medical, welfare and educational agencies serving client needs.
Cabin Supervisor
Emirates Airlines
Dubai, UAE
01.2012 - 01.2021
- Managed cabin service on long/short haul flights of up to 550 customers.
- Leading team of 4- 8 team members through all cabins.
- Served food and beverages to 500+ passengers per flight, consistently complying with airline health and safety standards.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conducted aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Responding to Medical incidents and ensured all documentations were properly communicated with Flight Crew, Med Link.
First Class Cabin Crew
Emirates Airlines
Dubai, UAE
01.2016 - 01.2020
- Looking after safety and on board well-being of VIP and HIGH END customers
- Attentive to details at all times - during food preparation, food plating, serving of vintage drinks
- Attentive at all times to all customers' needs
Corporate Communications
Emirates Airlines
Dubai, UAE
01.2014 - 01.2020
- Represent Emirates at various media, corporate, sporting and sponsored events
- Work alongside Emirates international sales teams and external media and
- PR agencies to ensure events are success and offer support and assistance with event duties
- Coordinate with Promotion Team and ensure to communicate Emirates
- Branding
- Welcome guests and VIPs
- Capitalized on carefully built media relations to enhance outreach and public image
- Managed company events, town halls and meetings
- Cultivated strong corporate image and identity with clear branding
Business Class Cabin Crew
Emirates Airlines
Dubai, UAE
01.2014 - 01.2016
HR Remuneration and Benefits
Emirates Airlines
Dubai, UAE
01.2014 - 10.2015
- Advise employees and their dependants on different Medical insurance scheme, their coverage and exclusions with company.
- Prepare and open new claims, process them, check their status and advise employees on missing documents.
- Prepare claims for processing.
- Data input, search, processing of new claims, approvals, appeals.
Economy Class Cabin Crew
Emirates Airlines
Dubai, UAE
01.2012 - 01.2014
CEO of Language School
Explain s.r.o., Language school and institute
Galanta, Slovakia
01.2010 - 01.2014
- Direct and shape curricula and teaching processes in school or school district
- Provide training in use of educational materials and techniques
- Advise educators on how to comply with local, state and national standards, as well as work closely with school boards to apply board's rules and regulations
- Run successful school, support tutors and train them to be within latest educational approach
- Giving lectures at school, nurseries, corporate offices.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Kindergarten teacher
Little Angels Nursery
Bratislava, Slovakia
01.2009 - 01.2010
- Minimized disruption to learning by identifying students experiencing challenges such as problems with behavior and implementing remedial action.
- Assisted at mealtimes through monitoring, helping and assisting.
- Taught British curriculum to classes of maximum of 10 children.
- Upheld and adhered to policies and procedures at all times.
- Updated parents and carers on students' progress at meetings.
- Built effective rapport with all children aged 3 to 5, parents, carers and colleagues.
- Supported children in educational play, encouraging core interpersonal values such as respect, trust and honesty.
Housekeeping Supervisor
Honiley Court Hotel
Coventry, UK
01.2008 - 01.2009
- Assigning workers their duties and inspection of work for conformance to prescribed standards of cleanliness
- Recording data regarding work assignments, personnel actions, and time cards, and preparing periodic reports
- Screening job applicants, hiring new employees, and recommending
- Promotions, transfers, and dismissals.
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
Account Manager
Fitness Plaza, Crowne Plaza
Bratislava, Slovakia
01.2006 - 01.2007
- Encouraging, recruiting , registering, and scheduling VIP guests to participate in recreational activities
- Complying with quality assurance expectations and standards
- Arranging meetings, sessions and bookings in my PT hub
- Performing other reasonable job duties as requested
- INTERNSHIPS
- Scheduled meetings and client appointments for team of 20+/day.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Education
Digital Marketing - Digital Marketing
London International Institute
Dubai, UAE 07.2022 -
Diploma of Higher Education - Personal Training, Level 3 Fitness Diploma
New Skills Academy
Dubai 01.2020 -
Diploma of Higher Education - Early Childhood Diploma
Pedagogical And Social Academy
Bratislava, Slovakia 09.2006 -
Higher National Diploma - General Studies
Evangelical Lyceum
Bratislava, Slovakia 09.2001 -
Skills
Communicationundefined
Timeline
Digital Marketing - Digital Marketing
London International Institute
07.2022 -
Account Manager FSR( Food, Service and Retail)
Diversey
02.2022 - 06.2022
Diploma of Higher Education - Personal Training, Level 3 Fitness Diploma
New Skills Academy
01.2020 -
First Class Cabin Crew
Emirates Airlines
01.2016 - 01.2020
Peer Support Worker
Emirates Airlines
01.2015 - 01.2021
HR Remuneration and Benefits
Emirates Airlines
01.2014 - 10.2015
Corporate Communications
Emirates Airlines
01.2014 - 01.2020
Business Class Cabin Crew
Emirates Airlines
01.2014 - 01.2016
Cabin Supervisor
Emirates Airlines
01.2012 - 01.2021
Economy Class Cabin Crew
Emirates Airlines
01.2012 - 01.2014
CEO of Language School
Explain s.r.o., Language school and institute
01.2010 - 01.2014
Kindergarten teacher
Little Angels Nursery
01.2009 - 01.2010
Housekeeping Supervisor
Honiley Court Hotel
01.2008 - 01.2009
Diploma of Higher Education - Early Childhood Diploma
Pedagogical And Social Academy
09.2006 -
Account Manager
Fitness Plaza, Crowne Plaza
01.2006 - 01.2007
Higher National Diploma - General Studies
Evangelical Lyceum
09.2001 -
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