IBRAHIM NAJIB SSESANGA
Summary
Friendly and professional barista with 4+ years of experience in the coffee and customer service sectors. Handcrafted consistently high-quality beverages to ensure positive customer experience. Adept at managing and training junior colleagues. Looking to use interpersonal and leadership skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Cashier
ADNOC DISTRIBUTION COMPANY
DUBAI
12.2023 - 03.2026
- Operated POS system, facilitating over 150 transactions each day and responsibly opening and closing register at beginning and end of each.
- Welcomed customers and seated them to designated areas.
- Took guest orders and communicated them effectively to kitchen staff.
- Memorized menu and offered recommendations to cross sell and upsell appetizers, desserts and beverages.
- Served all espresso based beverages, hot chocolates, milkshakes sweets and pasta to guests.
- Greeted guests in a friendly manner as they entered store and informed them about daily coffee and food specials.
- Created coffee and other beverages and prepared food products.
- Kept restaurant, line, and backroom clean and tidy at all times.
- Provided highest level of customer service at very short notice.
- Quickly and accurately handled financial transactions of all types.
- Prepared large batch hot and cold coffee drinks daily as well as specialty coffee and tea.
Barista/Cashier
TIM HORTONS DUBAI
DUBAI
06.2021 - 07.2023
- As online customer agent, i tracked and fulfilled stores coffee bean and home brewing equipment orders
- Sanitized coffee brewing machines multiple times during each shiftand consistently mantained sore cleanness
- Provided personalized guidance to customers, creating a welcoming environment to support their learning about coffee craftsmanship
- Collaborated with team members to coordinate educational activities, contributing to improved service quality and customer satisfaction
- Demonstrated strong communication skills by effectively
- Conveying technical coffee preparation methods to diverse customers
- Supported team efforts to promote coffee knowledge and foster a positive, educational atmosphere within the establishment
- Consistently crafted high quality beverages through following routines to make sure the taste is good always
Education
Diploma - Fashion and Design
YMCA INSTITUTE
KAMPALA01-2019
Skills
- Excellent customer service
- Food safety
- Late art
- Microsoft Office
- Sales expertise
- Machine calibration
- Inventory management
- Knowledge of dietary restrictions
- Specialty coffee brewing
- Product upselling
- Food pairing
- Speedy and efficient
LANGUAGES
English
Arabic
Certification
food safety certificate
fire fighting
Timeline
Barista/Cashier
ADNOC DISTRIBUTION COMPANY
12.2023 - 03.2026
Barista/Cashier
TIM HORTONS DUBAI
06.2021 - 07.2023
Diploma - Fashion and Design
YMCA INSTITUTE