IBRAHIM SSESANGA
DUBAI,United Arab Emirates
Summary
Friendly and professional barista with 4+ years of experience in the coffee and customer service sectors. Handcrafted consistently high-quality beverages to ensure positive customer experience. Adept at managing and training junior colleagues. Looking to use interpersonal and leadership skills
Overview
5
5
years of professional experience
1
1
Certification
Work history
Barista/Cashier
ADNOC DISTRIBUTION COMPANY
DUBAI
2023.12 - 2026.03
- Operated POS system, facilitating over 150 transactions each day and responsibly opening and closing register at beginning and end of each.
- Welcomed customers and seated them to designated areas.
- Took guest orders and communicated them effectively to kitchen staff.
- Memorized menu and offered recommendations to cross sell and upsell appetizers, desserts and beverages.
- Served all espresso based beverages, hot chocolates, milkshakes sweets and pasta to guests.
- Greeted guests in a friendly manner as they entered store and informed them about daily coffee and food specials.
- Created coffee and other beverages and prepared food products.
- Kept restaurant, line, and backroom clean and tidy at all times.
- Provided highest level of customer service at very short notice.
- Quickly and accurately handled financial transactions of all types.
- Prepared large batch hot and cold coffee drinks daily as well as specialty coffee and tea.
Barista/Cashier
TIM HORTONS DUBAI
DUBAI
2021.06 - 2023.07
- As online customer agent, i tracked and fulfilled stores coffee bean and home brewing equipment orders
- Sanitized coffee brewing machines multiple times during each shiftand consistently mantained sore cleanness
- Provided personalized guidance to customers, creating a welcoming environment to support their learning about coffee craftsmanship
- Collaborated with team members to coordinate educational activities, contributing to improved service quality and customer satisfaction
- Demonstrated strong communication skills by effectively
- Conveying technical coffee preparation methods to diverse customers
- Supported team efforts to promote coffee knowledge and foster a positive, educational atmosphere within the establishment
- Consistently crafted high quality beverages through following routines to make sure the taste is good always
Education
Diploma - Fashion and Design
YMCA INSTITUTE
KAMPALASkills
Excellent customer service
Food safety
Late art
Microsoft Office
Sales expertise
Machine calibration
Inventory management
Knowledge of dietary restrictions
Speciality coffee brewing
Product upselling
Food pairing
Speedy and efficient
LANGUAGES
English
Arabic
Certification
food safety certificate
fire fighting
Timeline
Barista/Cashier
ADNOC DISTRIBUTION COMPANY
2023.12 - 2026.03
Barista/Cashier
TIM HORTONS DUBAI
2021.06 - 2023.07
Diploma - Fashion and Design
YMCA INSTITUTE