JISHAN TAUHID KHAN
Ajman
Summary
To apply my expertise and abilities in achieving effective results that support the organization’s growth, while continuously enhancing my professional skills and contributing to long-term success.
Overview
6
6
years of professional experience
Work History
Sr. Travel Consultant
Akbar Travel Online (Benzy Infotech LLC)
2024.03 - Current
- Managed B2B travel reservations and ticketing using GDS platforms including Sabre GDS, Amadeus, and Galileo GDS.
- Created and managed PNRs, itineraries, fare quotations, and flight bookings for domestic and international travel.
- Handled ticket issuance, reissues, partial/full exchanges, and refunds through GDS systems and airline portals.
- Processed ATC reissues and ensured accurate fare recalculations and ticket modifications.
- Managed online bookings for GCC/Gulf low-cost carriers (LCCs) & there national carriers.
- Regularly checked queue and monitored PNRs to update agents about schedule changes, flight updates, cancellations, and travel advisories in a timely manner.
- Responded to travel agents queries via phone calls, CRM emails, and other communication channels regarding reservations, exchanges, and refunds.
- Resolved passenger and agency ticketing-related issues efficiently while maintaining service quality.
- Maintained booking records, agency communications, invoicing accuracy, and account follow-ups.
- Stayed updated with airline policies, fare rules, travel regulations, and GDS system enhancements.
- Provided training and guidance to new staff on ticketing procedures, GDS operations, and airline portals.
Travel Consultant
Zest Tours and Travels
2021.02 - 2024.03
- Handled both B2C and B2B travel operations efficiently, ensuring smooth service delivery for diverse client needs.
- I specialize in managing corporate travel services, ensuring compliance with company policies while delivering cost-effective and seamless travel solutions.
- Welcomed walk-in clients, offering professional travel advice and delivering exceptional customer service.
- Advised individual and corporate clients in planning and organizing tailored travel itineraries.
- Proficient in using GDS platforms including Sabre, Galileo, and Amadeus for reservations and ticketing.
Customer Service Executive
K K Air Condition
2020.03 - 2021.02
- Engaged with customers to ensure clear understanding of products, address inquiries, and effectively resolve any concerns.
- Delivered high-quality service to enhance customer satisfaction and build strong client relationships.
- Acted as a primary point of contact between the organization and its clients, ensuring consistent communication and support.
- Managed office supplies inventory and placed orders proactively to support smooth daily operations.
Education
Diploma - Foundation in Travel and Tourism with Amadeus
International Air Transport Association (IATA)
Montréal, Canada2019-09
Bachelor of Commerce - Business Management
University of Mumbai
Mumbai, India01.2023
Skills
Global Distribution Systems (GDS): Sabre, Amadeus, Galileo, Abacus
Airline Ticketing & Reservations
PNR Creation & Itinerary Management
Fare Calculation & Ticket Pricing
Manual and ATC fare calculations
Reissue, Refund & Revalidation Handling
International & Domestic Ticketing
Corporate Travel Management
Customer Service & Passenger Support
Flight Changes, Exchanges & Schedule Management
Online Ticketing & B2B Travel Operations
CRM & Client Relationship Management
Microsoft Office Suite (Excel, Word, Outlook)
Languages
English
Hindi
Urdu
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Disclaimer
Single
Personal Information
Timeline
Sr. Travel Consultant
Akbar Travel Online (Benzy Infotech LLC)
2024.03 - Current
Travel Consultant
Zest Tours and Travels
2021.02 - 2024.03
Customer Service Executive
K K Air Condition
2020.03 - 2021.02
Bachelor of Commerce - Business Management
University of Mumbai
Diploma - Foundation in Travel and Tourism with Amadeus
International Air Transport Association (IATA)