Football, swimming, watching Movies
Amr Gamal
Senior Sales Engineer
Dubai,Dubai
Summary
Driven and personable professional with keen ability to connect with clients and understand their technical needs. Possesses in-depth knowledge of sales processes and engineering principles, combined with strong technical acumen and problem-solving skills. Capable of delivering impactful solutions that drive growth and exceed client expectations.
Experienced with technical sales and client relationship management, providing impactful revenue growth and customer satisfaction. Utilizes in-depth product knowledge and innovative problem-solving to meet and exceed client expectations. Knowledge of strategic account management and effective communication skills ensures successful client engagements.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Sales Engineer
Universal Satellite Communications
Dubai
01.2024 - Current
- Provide Vessels with satellite communication Vsat antenna + CCTV , TVRO Tv satellite.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Exceeded annual sales targets through diligent prospecting, relationship-building, and closing of key deals.
- Managed time efficiently in order to complete all tasks within deadlines.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
IT Support Engineer
Opextel .LTD
Cairo
05.2021 - 12.2023
- Company Overview: Telecom Comprehensive infrastructure analysis and communications solutions.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized satellite communication links for increased reliability and efficiency.
- Achieved high levels of client retention through exceptional service delivery, technical expertise, and ongoing support.
- Improved network performance by designing, implementing, and maintaining VSAT systems.
- Enhanced customer satisfaction with timely troubleshooting and resolution of VSAT-related issues.
Technical Support Team Leader
Dcs Telecom
Dubai
10.2015 - 09.2021
- Company Overview: DCS TELECOM is a total VSAT telecommunication solutions internet provider
- DCS TELECOM is a total VSAT telecommunication solutions internet provider
- Computer Maintenance
- Dispatching Engineer
- Installation and configuration Vsat systems
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Analyzed customer feedback data to identify trends in product performance, working closely with development teams to address concerns.
- Ensured seamless data transmission by troubleshooting and resolving issues in a timely manner.
- Reduced client complaints with proactive identification of recurring technical problems and implementing long-term fixes.
Customer Service Support
Teleperformance
Cairo
08.2013 - 10.2015
- Company Overview: Expedia provides customer acquisition, customer care, technical support, debt collection regarding travel agency
- Tier 1 agent (customer service agent)
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Tier 2 agent
- Supervisor
- The company provides customer acquisition, customer care, technical support, debt collection
- Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
Education
B.C.H - Architecture Engineering
Modern University For Technology And Information
Cairo, Egypt 09.2007 - 07.2013
Skills
MS office
Sales presentations
Data analysis
Account management
Pipeline maintenance
Sales planning
undefinedCertification
PRIMAVERA, 03/01/09, 04/01/09, Course 102, Project Management in P6 Client-server
Personal Information
Date of Birth: 02/08/89
Interests
Timeline
Senior Sales Engineer
Universal Satellite Communications
01.2024 - Current
IT Support Engineer
Opextel .LTD
05.2021 - 12.2023
CCNA
07-2017
Technical Support Team Leader
Dcs Telecom
10.2015 - 09.2021
Customer Service Support
Teleperformance
08.2013 - 10.2015
PRIMAVERA, 03/01/09, 04/01/09, Course 102, Project Management in P6 Client-server
07-2012
B.C.H - Architecture Engineering
Modern University For Technology And Information
09.2007 - 07.2013
Autodesk (AutoCAD 2007), 07/01/07, 09/01/07
03-2007
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