JOEL JOSEPH
Dubai
Summary
Dynamic Senior Sales & Operations Professional with over 10 years of experience in Premium Brands, excelling in B2B & B2C Markets in the Middle East. Proven leader in driving growth, developing effective strategies, and managing daily operations. Expert at building positive customer relationships, motivating teams to exceed goals, and enhancing customer satisfaction. Successful track record in exceeding revenue targets, expanding business, and optimizing operational efficiency. Committed to fostering positive client relationships with unwavering professionalism and integrity.
Overview
11
11
years of professional experience
Work History
Sales Executive
Saint Vincent Group General Trading LLC
06.2022 - Current
- Analyzing customer data to identify trends and develop insights for improvement of operations
- Managing a team of Sales to ensure successful completion of daily tasks
- Responding quickly to meet customer needs and resolve problems
- Evaluating daily workload, Plan and allocate work force to complete daily objectives
- Committing to delivering excellent customer service while working in a fast-paced environment
- Focusing on learning new skills and staying updated with industry changes
- Participating in ongoing training to enhance own job skills and knowledge
- Providing efficient and courteous service to customers at all times
- Metting deadlines while maintaining high-quality deliverables
- Skilled in using various software applications and programs including Microsoft Office
- Collaborating with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshooting minor problems and reported larger technical issues
- Developing departmental objectives, budgets, policies, procedures and strategies
- Working with coworkers to complete tasks
- Demonstrating ability to manage multiple tasks while remaining adaptable and flexible
Sales & Operations Coordinator
SEVEN SEAS MACHINERY LLC
11.2017 - 06.2022
- Four Years and seven months of experience in sales, repair, and service in all heavy machinery and spare parts of the land and marine industry in the UAE
- Handled brands like Caterpillar, Case, MTU, Volvo Penta, Volvo, Cummins, GM, Detroit Diesel, Deutz, Perkins, Komatsu, Yanmar, Renault, Scania, Wabco, DT, JCB, Manitou, and others
- Established and adjusts selling prices by monitoring costs, competition, and supply and demand
- Completed sales operational requirements by scheduling and assigning employees and following up on work results
- Contributed to team effort by accomplishing related results as needed
- Reviewed workloads and manpower to ensure targets are met
- Ensured staff working on processes are happy and operating efficiently
- Supported all functions of the business to work together
- Time Management
- Multitasking
- Process improvement
- Goal setting
- Problem solving
- Team leadership
Seller Support Associate
Amazon
11.2016 - 06.2017
- Provided all information regarding advertising tactics and campaign managing on the platform
- Provided a primary solution for global sellers on the Company's platforms
- Managed client relationships using strong communication and managerial skills which result in additional business to the company
- Maintained fruitful relationships with existing customers
- Negotiated and renegotiating by phone email and in person
- Maintained knowledge of all products and service offerings of the company
- Followed company guidelines and procedures
Sales & Operations Executive
SPARK AUTO PARTS LLC
12.2013 - 07.2016
- Two Years and Eight months of experience in the truck & trailer retail industry in the UAE
- Handled brands like Mercedes Benz, Volvo, Renault, Scania, Wabco, DT, and others
- Advised customers on product ranges best suited to their needs
- Maintained customer relationships in order to build long-term loyalty
- Coordinated with Customers for after-sales service
- Followed all company procedures in order, cash handling, and other common practice
Education
EXECUTIVE POST GRADUATE DIPLOMA IN MANAGEMENT - HR & MARKETING
ALLIANCE UNIVERSITY
01.2018
BACHELOR OF BUSINESS MANAGEMENT - MARKETING
ST. CLARET COLLEGE
01.2013
HIGHER SECONDARY EDUCATION - Commerce
OUR OWN INDIAN SCHOOL
01.2010
Skills
- Persistence & Self-Motivation
- Continuous Learning Skills
- Communication And Negotiation
- Customer Relationship Management
- Coaching Skills
- Strategic Planning
Hobbies and Interests
- Gym
- Badminton
- Reading
Timeline
Sales Executive
Saint Vincent Group General Trading LLC
06.2022 - Current
Sales & Operations Coordinator
SEVEN SEAS MACHINERY LLC
11.2017 - 06.2022
Seller Support Associate
Amazon
11.2016 - 06.2017
Sales & Operations Executive
SPARK AUTO PARTS LLC
12.2013 - 07.2016
BACHELOR OF BUSINESS MANAGEMENT - MARKETING
ST. CLARET COLLEGE
HIGHER SECONDARY EDUCATION - Commerce
OUR OWN INDIAN SCHOOL
EXECUTIVE POST GRADUATE DIPLOMA IN MANAGEMENT - HR & MARKETING
ALLIANCE UNIVERSITY
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