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FIRDAUS IBRAHIM -WAITRESS
Work Preference
Summary
Energetic and customer-focused Hospitality Professional with 3 years of experience providing exceptional guest service in dynamic dining environments in Dubai. Proven ability to delight guests with warmth and effective communication while managing high-volume food and beverage operations under pressure.
Overview
3
3
years of professional experience
Work History
Waitress/Food & Beverage Attendant
Vox Cinema
Dubai
03.2024 - 05.2026
- Delivered warm, proactive hospitality to thousands of international patrons, enhancing their experience through effective guest relations.
- Managed high-volume food and beverage operations, efficiently processing orders during peak movie-rush periods while ensuring service excellence.
- Operated POS terminals with precision, handling cash and card transactions accurately, and maintaining zero discrepancies at shift end.
- Supervised daily stock inventory, ensured freshness of ingredients, and organized replenishment for optimal visual merchandising.
Restaurant Waitress
Urban Foods Restaurant
Dubai
01.2023 - 01.2024
- Executed a structured sequence of table service in a fast-paced restaurant, coordinating with kitchen staff for timely dish delivery.
- Utilized product knowledge to provide menu recommendations and effectively executed suggestive upselling strategies that boosted sales.
- Managed front-of-house supply levels, ensuring the dining area was well-prepared for peak service times.
- Handled complex service inquiries autonomously, transforming potential issues into positive dining experiences to foster guest loyalty.
Education
High School Certificate -
Skills
- Guest Relations & Upselling
- Order Customization
- Fast-Paced Order Ticket Synchronization
- POS System Navigation
- Inventory & Stock Management
- Wastage Minimization
- F&B Operations & Table Service
- High-Touch Customer Service
- Multicultural Guest Engagement
- Team Synergy
- Dubai Municipality Hygiene & Sanitation Codes
- Proactive Problem Resolution
NATIONALITY
- Ghanaian
AVAILABILITY
- Can Join Immediately
References
- Available Upon Request
Languages
- English
- Arabic
Timeline
Waitress/Food & Beverage Attendant
Vox Cinema
03.2024 - 05.2026
Restaurant Waitress
Urban Foods Restaurant
01.2023 - 01.2024