Amit Kumar
Dubai,UAE
Summary
Accomplished professional with expertise in dispatching operations and fleet management, leveraging strong written communication and customer relations skills. Proficient in computerized fleet systems and Salesforce CRM, with a proven track record in team leadership and training. Adept at data entry, order processing, and utilizing Microsoft Office to enhance operational efficiency. Committed to driving organizational success through effective communication excellence and strategic problem-solving.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Fleet supervisor
Kitopi LLC.
Dubai, United Arab Emirates
08.2022 - Current
- Monitored rider performance through KPIs such as punctuality, delivery accuracy, and customer feedback.
- Handled rider scheduling, performance reviews, and reporting for operational consistency.
- Optimized dispatch functions, resulting in quicker response times during peak hours.
- Supervised day-to-day operations of a rider fleet, ensuring timely deliveries and adherence to service standards.
- Developed comprehensive contingency plans to address potential disruptions in service delivery.
- Warmly greeted customers and maintained positive relationships, generating consistent repeat business.
Team leader, sales operations
Boang Technologies PVT. LTD.
Hoshiarpur, India
08.2020 - 02.2021
- Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
- Increased team efficiency by developing and implementing effective sales strategies.
- Boosted customer satisfaction with prompt resolution of product or service issues.
- Managed client relationships to foster loyalty and drive repeat business.
iPro, Customer Service Specialist
Channelplay Limited
Jalandhar, India
08.2014 - 09.2019
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Successfully delivered on tasks within tight deadlines.
Sales promoter
Samsung
Jalandhar, India
09.2013 - 07.2014
- Facilitated consumer buying decisions to increase sales conversions.
- Enhanced customer understanding by conducting interactive product demonstrations.
- Updated knowledge of competitor products for better sales pitch preparation.
Customer service representative
First Source PVT. LTD
Jalandhar, India
08.2011 - 05.2013
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided top-notch support for increased customer satisfaction.
Education
High School Diploma - Human Arts
Vivekanand Day Boarding Public School
01.2009 - 12.2009
Bachelor of Arts - English
Lovely Professional University
09.2015 - 09.2018
Skills
- Strong written communication
- Dispatching operations
- Computerized fleet systems usage
- Fleet management
- Customer relations
- Team Leadership
- Training
- Data entry proficiency
- Order processing
- Salesforce CRM
- Microsoft Office
- Written and verbal communication skills
- Communication excellence
Languages
English
Hindi
Punjabi
Personal Information
Languages
6,6,6
Accomplishments
Consistently recognized as Top Performer of the Month multiple times in a single year for exceeding customer service targets and delivering outstanding results.
Timeline
Fleet supervisor
Kitopi LLC.
08.2022 - Current
Team leader, sales operations
Boang Technologies PVT. LTD.
08.2020 - 02.2021
Bachelor of Arts - English
Lovely Professional University
09.2015 - 09.2018
iPro, Customer Service Specialist
Channelplay Limited
08.2014 - 09.2019
Sales promoter
Samsung
09.2013 - 07.2014
Customer service representative
First Source PVT. LTD
08.2011 - 05.2013
High School Diploma - Human Arts
Vivekanand Day Boarding Public School
01.2009 - 12.2009
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