ERP
Rashida Muhammad
Business Admin. & Sales Support Executive
Dubai
Summary
I am passionate about helping my customers exceed their goals. A customer's positive experience with me, my company, our products, and services is my endless endeavor. I strive to understand my customers' initiatives, business processes, and strategy to successfully identify how our solutions can impact their business growth plans and profitability.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Executive
Megavision Computer LLC
Dubai
06.2022 - Current
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Client Relation & Marketing Executive
Rockford Computer LLC
Dubai
10.2018 - 05.2022
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored social media questions and comments and appropriately responded.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Lead Generation Executive
Al Hutaib Computers LLC
Dubai
07.2017 - 09.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
Travel Coordinator
Lufthansa Airline Franchise
Remote
01.2016 - 04.2017
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Used Amadeus and CRM systems to identify most cost-effective travel accommodations for clients.
Education
Bachelor of Science - Mathematics And Computer Science
Karachi University
Karachi,Pakistan 10.2012 - 10.2014
Skills
Business Networking
undefinedSoftware
CRM
Marketing Tools
Interests
Networking
Events
Public Relations
Timeline
Business Development Executive
Megavision Computer LLC
06.2022 - Current
Client Relation & Marketing Executive
Rockford Computer LLC
10.2018 - 05.2022
Lead Generation Executive
Al Hutaib Computers LLC
07.2017 - 09.2018
Travel Coordinator
Lufthansa Airline Franchise
01.2016 - 04.2017
Bachelor of Science - Mathematics And Computer Science
Karachi University
10.2012 - 10.2014
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