ERP
Rashida Muhammad
Business Admin. & Sales Support Executive
Dubai
Summary
I am passionate about helping my customers exceed their goals. A customer's positive experience with me, my company, our products, and services is my endless endeavor. I strive to understand my customers' initiatives, business processes, and strategy to successfully identify how our solutions can impact their business growth plans and profitability.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Executive
Megavision Computer LLC
Dubai
06.2022 - Current
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Client Relation & Marketing Executive
Rockford Computer LLC
Dubai
10.2018 - 05.2022
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored social media questions and comments and appropriately responded.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Lead Generation Executive
Al Hutaib Computers LLC
Dubai
07.2017 - 09.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
Travel Coordinator
Lufthansa Airline Franchise
Remote
01.2016 - 04.2017
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Used Amadeus and CRM systems to identify most cost-effective travel accommodations for clients.
Education
Bachelor of Science - Mathematics And Computer Science
Karachi University
Karachi,Pakistan 10.2012 - 10.2014
Skills
Business Networking
Business Administration
Marketing
Problem solving skills
Excellent listening skills
Customer satisfaction
Software
CRM
Marketing Tools
Interests
Networking
Events
Public Relations
Timeline
Business Development Executive
Megavision Computer LLC
06.2022 - Current
Client Relation & Marketing Executive
Rockford Computer LLC
10.2018 - 05.2022
Lead Generation Executive
Al Hutaib Computers LLC
07.2017 - 09.2018
Travel Coordinator
Lufthansa Airline Franchise
01.2016 - 04.2017
Bachelor of Science - Mathematics And Computer Science
Karachi University
10.2012 - 10.2014