Aakanksha Kashyap

• Project Management Excellence: Successfully managed projects as a Financial Advisor, delivering optimal solutions to UK clients during a cost of living crisis while maintaining over 90% SLA compliance.
• Customer Advocacy and Product Enhancement: Led projects to drive service excellence through the strategic analysis of customer feedback, resulting in significant product enhancements.
• Rapid Promotion and Compliance Leadership: Recognized for exceptional performance and rapid promotion within 5 months, demonstrating strong project management skills and a deep understanding of KYC and compliance protocols.
• Team Support and Efficiency Enhancement: Played a pivotal role in supporting team efficiency, troubleshooting technical issues, and refining workflows for better project and query resolution management.
• Effective Escalation Handling and Service Delivery: Skillfully managed escalation channels to address complex customer inquiries, ensuring high-quality service delivery and project outcomes.

• Project Management: Orchestrated end-to-end delivery operations, ensuring on-time and on-budget project completion.
• Client Relations: Cultivated strong client partnerships, addressing needs and delivering tailored solutions for optimal satisfaction.
• Team Leadership: Led delivery and logistics teams, fostering a culture of excellence and driving team performance.
• Account Management: Managed key client accounts, overseeing negotiations, renewals, and issue resolution.
• Data Analysis & Optimization: Utilized data analytics to track performance metrics, identify trends, and propose operational enhancements.

• Supply Chain Optimization: Managed projects to improve supply chain efficiency.
• Regulatory Compliance: Ensured compliance with DG regulations and maintained documentation.
• Customer Relations: Handled customer inquiries and issues, improving satisfaction and retention.
• Revenue Growth: Identified growth opportunities and collaborated with sales teams.
• DHL Cargo Shipments Project: Managed DHL Cargo shipments project across PAN India, coordinating operations and teams for successful delivery.

• Expert in managing and enhancing client relationships, ensuring high levels of satisfaction, retention , identifying customer needs and delivering tailored solutions with clear communication of product details.

• Responsible for the registration and systematic updating of vendors & customers in the database and proficient in CRM software ensuring meticulous record keeping.

• Developed and enforced Standard Operating Procedures (SOPs), utilizing Key Performance Indicators (KPIs) for informed decision-making.