Abdallah Ibrahim
Dubai
Summary
Results-Driven Professional | Revenue Growth Specialist | High-Performance Team Leader
As a young, ambitious, and self-motivated professional, I have successfully driven revenue growth and exceeded team KPIs. My energetic approach and strong analytical thinking ability have contributed to achieving outstanding results in challenging environments. My track record includes consistently surpassing revenue targets by implementing strategic pricing and yield management techniques. I have played a key role in optimizing team performance, surpassing established KPIs, and fostering a collaborative and high-achieving work culture. My commitment to personal and professional growth has been evident in my ability to adapt to dynamic environments and lead teams to achieve exceptional results. I am eager to bring this same dedication and achievement-oriented mindset to contribute to the success of your organization.
Overview
6
6
years of professional experience
Work History
Reservations and Revenue In Charge
Melia Desert Palm, Member of Melia Collection
01.2024 - Current
- Oversee all aspects of the hotel's reservation and revenue operations
- Ensure seamless coordination between departments to optimize guest satisfaction and maximize revenue
- Develop and implement strategies to drive reservations and occupancy levels
- Utilize data analysis and market trends to inform decision-making
- Train, mentor, and motivate reservation staff to deliver exceptional customer service
- Maintain accuracy in booking procedures and uphold brand standards
- Collaborate closely with sales and marketing teams to develop promotional strategies and packages
- Continuously monitor and evaluate reservation systems and procedures
- Identify areas for improvement and implement solutions to enhance efficiency and productivity
- Act as a point of contact for guest inquiries and resolve issues promptly
- Maintain strong relationships with third-party booking channels and travel agents
- Negotiate contracts and rates to optimize distribution channels and revenue streams
- Stay abreast of industry trends and best practices
- Incorporate innovative techniques to drive business growth and maintain a competitive edge in the market
- Expert in RMS systems: IDeaS and Duetto.
Reservation Supervisor / Acting as Reservation Manager
Rixos Marina Abu Dhabi
01.2022 - 11.2023
- Monitored schedules, training, coaching, and evaluating performance for the reservations team
- Ensured every aspect of the reservation system is up-to-date and accurate
- Optimized room revenue by utilizing strategies that increase average rate and occupancy, and regularly analyzing the hotel's competitive set
- Expertly used all PMS systems for obtaining necessary information online
- Conducted weekly review of all call-to-action marketing
- Maintained open and positive communications with all members of the team and partners
- Conformed with established company policies and procedures while accomplishing all duties and responsibilities with the goal of achieving the overall objectives
- Handled reservation and revenue reports
- Conducted training for up-selling techniques to maximize hotel revenue and ADR
- Involved in solving problems and guest complaints under the supervision of the manager
- Created rate codes and block codes on PMS for groups
- Expert in Opera, Opera Cloud, and Fidelio Suite 8 systems, with extensive experience in all types of reports and functions.
Reservations Supervisor
Rotana Hotel Management Corporation PJSC Abu Dhabi
07.2021 - 12.2021
- Received reservation requests and greeted guests in a friendly, courteous manner
- Ensured the right implementation of the reservation procedure according to the department SOP
- Handled faxes and emails, ensuring timely responses
- Managed reservation and revenue reports
- Systematically filed all reservations
- Maintained product knowledge, including all room types, rates, and descriptions
- Followed up on non-guaranteed bookings
- Stayed informed of all events taking place inside and outside the hotel (fairs, conventions, & meetings)
- Ensured proper handover to colleagues
- Assisted in solving problems and guest complaints under the supervision of the line manager.
Reservations Agent
Rixos Premium Saadiyat Island Abu Dhabi
01.2019 - 06.2021
- Maintained awareness of all hotel services and facilities
- Followed up on non-guaranteed bookings
- Handled faxes and emails, ensuring timely responses
- Managed reservation and revenue reports.
Education
Tourism And Hotels Management -
High Institute of Tourism And Hotels
01.2016
Skills
- Coaching
- Market Intelligence
- Revenue Management
- Analysis
- Guest Satisfaction
- Strategic Initiatives
- Sales Strategy
- Strategy Development
Accomplishments
- Maintained rate availability and parity which assisted in improving the productivity of E-Cont by additional 6000.00 room nights and approximately 1 million in room revenue.
- Set proper guidelines for the revenue meeting and shared the successions of each action on a weekly basis.
Professional Development
Revenue Management & Pricing
Other Information
Oversee the maximization of revenues through the combined efforts of the reservations, sales, and MICE departments., Assist in the recruitment and training of new reservation staff and ensuring effective succession planning is in place., Grew RGI for April, May, and June 2024 by more than 15%., Chair Revenue meetings; Set & agree with the Div. Heads on specific actions for each department., Initiated a strategic approach to KPIs growth.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Beginner (A1)
Timeline
Reservations and Revenue In Charge
Melia Desert Palm, Member of Melia Collection
01.2024 - Current
Reservation Supervisor / Acting as Reservation Manager
Rixos Marina Abu Dhabi
01.2022 - 11.2023
Reservations Supervisor
Rotana Hotel Management Corporation PJSC Abu Dhabi
07.2021 - 12.2021
Reservations Agent
Rixos Premium Saadiyat Island Abu Dhabi
01.2019 - 06.2021
Tourism And Hotels Management -
High Institute of Tourism And Hotels
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