ABDUKODIR KASIMOV
Dubai,United Arab Emirates
Summary
Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Printing center
Saidjon
Bokhtar, Tajikistan
2017.03 - 2018.06
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
Customer service
Marriott Hotels
Changzhou, China
2019.10 - 2020.02
- Offered exceptional customer service with strong product knowledge.
- Reviewed and improved customer service guidelines to reduce customer complaints.
- Expanded client base by offering exceptional customer service and communication.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Chinese teacher
"KHAIRIDDIN" language learning center
Bokhtar, Tajikistan
2020.04 - 2021.07
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Provided engaging educational resources to broaden student learning tools.
- Researched teaching methods, advising colleagues on interesting findings.
- Tutored students struggling with specific barriers to learning.
- Spoke clearly and concisely for optimised student comprehension.
Sales officer
Harmonious Energy Equipment Rental LLC
Dubai, UAE
2021.10 - Current
- Performed sales visits to take strategic action on new business leads.
- Identified new leads through data mining and telesales to meet set targets.
- Tracked sales and order information by navigating internal computer system.
- Managed client relationships from early stages of sales process through to post-sales
Education
High School Diploma -
Lyceum number 1
Bokhtar/ Tajikistan 2011.09 - 2018.06
Chinese language and international business
Changzhou Institute of light industry
Changzhou/China 2018.09 - 2020.02
Skills
- Customer observation
- Communication skills
- Teamworking skills
- Warm lead conversion
- Persuasion and negotiation
- Customer acquisition
Languages
Tajik
Native
Russian
Fluent
English
Fluent
Chinese
Upper intermediate
Persian
Upper intermediate
Spanish
Elementary
Accomplishments
Best International student award in Jiangsu Province China 2019
Timeline
Sales officer
Harmonious Energy Equipment Rental LLC
2021.10 - Current
Chinese teacher
"KHAIRIDDIN" language learning center
2020.04 - 2021.07
Customer service
Marriott Hotels
2019.10 - 2020.02
Chinese language and international business
Changzhou Institute of light industry
2018.09 - 2020.02
Printing center
Saidjon
2017.03 - 2018.06
High School Diploma -
Lyceum number 1
2011.09 - 2018.06