Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
ABDUKODIR KASIMOV

ABDUKODIR KASIMOV

Dubai,United Arab Emirates

Summary

Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Printing center

Saidjon
Bokhtar, Tajikistan
03.2017 - 06.2018
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.

Customer service

Marriott Hotels
Changzhou, China
10.2019 - 02.2020
  • Offered exceptional customer service with strong product knowledge.


  • Reviewed and improved customer service guidelines to reduce customer complaints.
  • Expanded client base by offering exceptional customer service and communication.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Chinese teacher

"KHAIRIDDIN" language learning center
Bokhtar, Tajikistan
04.2020 - 07.2021
  • Supported students in achieving personalised linguistic goals within desired timeframes.
  • Provided engaging educational resources to broaden student learning tools.
  • Researched teaching methods, advising colleagues on interesting findings.
  • Tutored students struggling with specific barriers to learning.
  • Spoke clearly and concisely for optimised student comprehension.

Sales officer

Harmonious Energy Equipment Rental LLC
Dubai, UAE
10.2021 - Current
  • Performed sales visits to take strategic action on new business leads.
  • Identified new leads through data mining and telesales to meet set targets.
  • Tracked sales and order information by navigating internal computer system.
  • Managed client relationships from early stages of sales process through to post-sales

Education

High School Diploma -

Lyceum number 1
Bokhtar/ Tajikistan
09.2011 - 06.2018

Chinese language and international business

Changzhou Institute of light industry
Changzhou/China
09.2018 - 02.2020

Skills

  • Customer observation
  • Communication skills
  • Teamworking skills
  • Warm lead conversion
  • Persuasion and negotiation
  • Customer acquisition

Languages

Tajik
Native
Russian
Fluent
English
Fluent
Chinese
Upper intermediate
Persian
Upper intermediate
Spanish
Elementary

Accomplishments

    Best International student award in Jiangsu Province China 2019

Timeline

Sales officer

Harmonious Energy Equipment Rental LLC
10.2021 - Current

Chinese teacher

"KHAIRIDDIN" language learning center
04.2020 - 07.2021

Customer service

Marriott Hotels
10.2019 - 02.2020

Chinese language and international business

Changzhou Institute of light industry
09.2018 - 02.2020

Printing center

Saidjon
03.2017 - 06.2018

High School Diploma -

Lyceum number 1
09.2011 - 06.2018

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ABDUKODIR KASIMOV