Abdul Aziz Nabeel
Ras Al Khaimah,UAE
Summary
IT professional with a master's degree in computer science and extensive international experience in IT support, system engineering, and retail IT management. Demonstrated success in system administration, ERP systems, cloud integration, and technical support across India, the USA, and the UAE. Strong background in academic administration and student services, complemented by excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT SYSTEM ENGINEER
BOSCO ALUMINIUM & GLASS CO L.L.C
Ras al-Khaimah, U.A.E
2026.02 - Current
- Managed daily operations in LiSEC GPS.Order and GPS.Prod systems for glass processing workflows
- Supported VAT configuration and compliance within LiSEC transactions and purchase orders
- Assisted in system integration with ERP (e.g., Focus ERP / SAP) and ensured data consistency
- Worked on cloud-based data management, ensuring secure storage, backup, and accessibility of production and business data
- Managed Active Directory (AD) including user account creation, access control, group policies, and security permissions
- Generated and analyzed daily reports and production reports to track operations
- Managed user roles and permissions across LiSEC, ERP, and cloud platforms
- Provided L1/L2 technical support for applications, ERP systems, and IT infrastructure
IMPLEMENTATION ENGINEER AND HRIS
ADP PVT LTD
Hyderabad
2023.10 - 2025.12
- Collaborated closely with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Served as primary point-of-contact for troubleshooting inquiries from both internal team members and clients.
- Provided SAP notes or patches as needed by interacting with the SAP service team.
- Administered and supported a Citrix App and XenDesktop environment for a large user base.
- Proficient in working with applications like Teampay, Ledger, Joe, PASS, Siebel, SAP GRC, Active Directory, Service Now.
- Developed Customized solutions tailored to each client's unique needs, boosting user experience while driving results-oriented outcomes.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Managed employee benefits packages, enhancing job satisfaction and loyalty amongst staff members.
- Approved invoices and timesheets ahead of payment to avoid payroll errors.
IT SUPPORT ENGINEER
Seneca Global
2022.11 - 2023.09
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used Service Now ticketing systems to manage and process support actions and requests.
- Proficient in working with tools like Active Directory, SAP Administration, NAPKMS, NAERP, Citrix, Pasta, I-series (BVMN, MNLK).
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
RETAIL SALES MANAGER
Allied Ventures
2015.02 - 2021.03
- Trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Analyzed data and profit and loss statements to compose store budget.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained ethical and positive working environment.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Researched competitors' activities and products to uncover new trends.
Education
Master Of Science - Computer Science
University Of The Cumberlands
USA 2017.01 - 2018.05
Bachelor of Engineering - Computer Science
Shadan College of Engineering and Technology
Hyderabad/India 2009.08 - 2013.05
Skills
- Technical issues analysis
- Customer service expert
- Strategic planning
- Leadership
- Account management
- Data Analyst Information
- Goals and Performance
- Verbal and written communication
- Sales operation
- Inventory management
- Team building
Certification
- AI Fundamentals Level 2
Languages
English
Proficient (C2)
Affiliations
- Regular gym workouts and physical fitness
- Digital photography and photo editing
- Outdoor sports and team-based activities
References
References available upon request.
Timeline
IT SYSTEM ENGINEER
BOSCO ALUMINIUM & GLASS CO L.L.C
2026.02 - Current
IMPLEMENTATION ENGINEER AND HRIS
ADP PVT LTD
2023.10 - 2025.12
IT SUPPORT ENGINEER
Seneca Global
2022.11 - 2023.09
Master Of Science - Computer Science
University Of The Cumberlands
2017.01 - 2018.05
RETAIL SALES MANAGER
Allied Ventures
2015.02 - 2021.03
Bachelor of Engineering - Computer Science
Shadan College of Engineering and Technology
2009.08 - 2013.05