Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Abdul Kabeer Thalikkassery

Abdul Kabeer Thalikkassery

Abudhabi ,United Arab Emirates

Summary

To seek employment where in there is an opportunity to acquire professional growth, development and career advancement.

Overview

28
28
years of professional experience
14
14
years of post-secondary education

Work history

Sales and marketing manager

Five J Bakery
Abu Dhabi
11.2024 - Current
  • Calculated ROI to evaluate efficacy of marketing campaigns.
  • Managed and motivated sales team for enhanced performance.
  • Coordinated market research studies, resulting in better understanding of target audience.
  • Collaborated closely with cross-functional teams for seamless project execution.
  • Trained sales staff, leading to improved selling techniques and customer service skills.

Assistant Manager, Customer Service.

Fakeeh University Hospital
Dubai
06.2021 - 06.2023
  • Responsible for leading a team of trained customer service and patient experience staff who provide customers with a delightful, frictionless experience.
  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
  • Establish performance benchmarks and hold team to those goals.
  • Resolve customer conflicts and handle escalation procedures.
  • Work with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting.
  • Work directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the Hospital.

Supervisor, Customer service/ Patient relation

American Hospital
Dubai
12.2013 - 05.2021
  • Directly reports to the Assistant Director – Front Office, in assisting daily clinic operations.
  • Provides continuous, direct supervision of PRE staff in all clinic areas.
  • Maintains a consistent supervisory presence in the clinics in collaboration with the Clinic Manager
  • Supports the provision of safe, patient and family focused quality care, assists in the daily functioning of the clinic/department
  • Ensures that every Patient Relation Staff member has effectively completed and is proficient in Meditech Practice Management System and any other required hospital training programs
  • Attending patient complaints.

Team leader, Patient Relation

American Hospital
Dubai
03.2004 - 12.2013
  • Trains and supervises patient relation staff members in the unit.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Complete knowledge of Meditech's processes such as booking, registration and cashiering of insurance, cash and corporate patients.
  • Billing and discharges of all kinds of patients.
  • IP Admissions and insurance approval process.
  • Coordinating with different companies regarding financial verification
  • Managing in and out bond phone calls phone calls.
  • Attending patients' queries

Unit Clerk and Interpreter

American Hospital
Dubai
12.1999 - 03.2004

Mail Room Clerk

American Hospital
Dubai
09.1996 - 12.1999

Education

Logistics & Supply Chain Management -

Oscar Cultural Institute
Dubai
11.2012 - 12.2012

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Akshara College
Punnayurkulam, Trichur
06.1987 - 04.1990

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Vannery High School
Punnayurkulam, Trichur
06.1976 - 04.1987

Skills

  • Customer retention
  • Client Relationship Management
  • Resilience under pressure
  • Proactive approach
  • Stress management
  • Decision making
  • Motivational leadership
  • Sales forecasting
  • Customer engagement
  • Customer Service
  • Relationship-building
  • Customer service orientation

Custom

References would be made available upon request.

Timeline

Sales and marketing manager

Five J Bakery
11.2024 - Current

Assistant Manager, Customer Service.

Fakeeh University Hospital
06.2021 - 06.2023

Supervisor, Customer service/ Patient relation

American Hospital
12.2013 - 05.2021

Logistics & Supply Chain Management -

Oscar Cultural Institute
11.2012 - 12.2012

Team leader, Patient Relation

American Hospital
03.2004 - 12.2013

Unit Clerk and Interpreter

American Hospital
12.1999 - 03.2004

Mail Room Clerk

American Hospital
09.1996 - 12.1999

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Akshara College
06.1987 - 04.1990

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Vannery High School
06.1976 - 04.1987

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