ABDUL MANYAKI
99 Sushi Bar & Restaurant
Dubai,United Arab Emirates
2
Languages
8
years of professional experience
Dedicated customer service professional with expertise in delivering exceptional experiences in fast-paced environments. Knowledgeable in safety protocols and skilled in fostering passenger comfort and satisfaction. Proficient in multi-cultural communication and crisis management, ensuring composure and order during high-pressure situations.
Work history
Head Waiter
2 Years- Managed reservations, seating, and guest flow in a high-volume luxury restaurant; handled VIP service recovery, coordinated floor/bar/kitchen teams, and helped reduce wait times by 20%, improve satisfaction by 15%, and increase table turnover by 10%.
- Developed strategic seating plans to optimise guest flow during peak hours, enhancing overall dining experience.
- Created daily specials board to increase variety of offerings, engaging guests and driving repeat visits.
Waiter
1 Year 1 Month- Supported guest service and order accuracy during peak hours by responding promptly to requests, contributing to 95% order accuracy and improving service efficiency.
- Explained dish components to enhance customer understanding and inform their decisions.
- Maintained health and safety standards through consistent sanitisation of hands and work areas.
Aircraft Appearance Agent
1 Year 6 Months- Maintained high hygiene standards by removing rubbish from aircraft after each flight.
- Enhanced lifespan of aircraft materials through use of appropriate cleaning solutions, minimising wear and tear.
- Executed cabin turnarounds, safety sweeps, and security checks within strict time windows, ensuring on-time departures.
Customer Service Representative
1 Year 11 Months- Assisted passengers with inquiries and service requests in fast-paced airport environment, ensuring calm and professional communication to enhance customer experience.
- Provided detailed product information to assist customers in making informed purchasing decisions, improving overall satisfaction.
- Performed administrative duties to streamline store operations and support team efficiency.
Skills
Reservation Management
VIP Handling
Premium Guest Relations
Luxury Hospitality Standards
Fine Dining Service
Table Service
Upselling
POS Systems
Staff Training
Team Leadership
Conflict Resolution
Data entry
Education
Certificate - IT
Diploma - Hospitality
LANGUAGES
English
Kiswahili
Affiliations
- SWIMMING
- LISTENING
Timeline
Head Waiter
99 Sushi Bar & Restaurant
2024.09 - CurrentRead More
Waiter
Navat Restaurant
2022.07 - 2023.08Read More
Aircraft Appearance Agent
Dnata
2021.01 - 2022.07Read More
Customer Service Representative
Entebbe International Airport
2019.01 - 2020.12Read More
YMCA
Diploma from Hospitality
1 2016Read More
Kampala International University
Certificate from IT
1 2018Read More