Abdul Razzaq
Dubai,United Arab Emirates
Summary
Detail oriented professional with expertise in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access. Proficient in basic computer hardware, software, and networking, complemented by strong skills in brand marketing techniques and digital communication. Experienced in planning social media marketing campaigns and retail sales, with a focus on customer relationship management. Demonstrates leadership and team collaboration abilities to drive successful outcomes.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
DIGITAL MARKETING MANAGER
PRIVATE LTD
DUBAI
2019.05 - 2026.03
- Managed Meta (Facebook & Instagram) ad campaigns.
- Focused on user acquisition and conversions.
- Built custom and lookalike audiences.
- Executed retargeting strategies.
- Monitored CTR, CPC, CPA, and ROAS.
- Optimized campaigns for higher ROI.
- Conducted A/B testing.
- Managed ad budgets efficiently.
- Supported launches on Product Hunt.
- Drove traffic and early user growth.
LUXURY SALE REPRESENTATIVE
GALERIES LAFAYETTE
DUBAI
2016.04 - 2018.05
- Deliver an exceptional, white-glove customer experience aligned with luxury brand standards.
- Develop and maintain strong relationships with VIP and high-value clients.
- Achieve and exceed monthly and annual sales targets.
- Represent the brand with elegance, professionalism, and confidence.
- Provide personalized styling or product consultation to clients.
- Maintain detailed knowledge of products, craftsmanship, and brand heritage.
- Build a strong client book and follow up consistently to drive repeat business.
- Assist in exclusive events, private appointments, and client activations.
- Ensure visual merchandising standards reflect luxury positioning.
- Provide market feedback and competitor insights.
CUSTOMER COMPLAINTS HANDLER
PTCL ONE STOP SHOP
RAWALPINDI
2015.01 - 2016.03
- Managed and resolved customer complaints through phone, email, and in person communication in a timely and professional manner.
- Investigated service issues, identified root causes, and provided effective solutions to ensure customer satisfaction.
- Handled escalated cases with empathy and strong problem-solving skills, maintaining brand reputation and trust.
- Coordinated with internal departments to ensure quick resolution and service recovery.
- Maintained accurate records of complaints, feedback, and follow-ups in CRM systems.
- Monitored recurring issues and suggested process improvements to enhance overall customer experience.
- Achieved high customer satisfaction rates by delivering personalized and solution-focused support.
Education
INTERMEDIATE - Commerce
TEVTA
PUNJAB, PAKISTAN 2013.01 - 2015.01
Skills
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Basic computer hardware
- Basic computer software
- Basic computer networking
- Brand marketing techniques
- Digital communication and collaboration
- Plan social media marketing campaigns
- Retail sales
- Customer relationship management
- Leadership
- Team collaboration
LANGUAGE SKILLS
Mother tongue(s): URDU
ENGLISH: Understanding - Listening C2, Reading C1; Speaking - Spoken production C2, Spoken interaction C2; Writing C2
ARABIC: Understanding - Listening A2, Reading C1; Speaking - Spoken production A2, Spoken interaction A2; Writing C2
HOBBIES AND INTERESTS
Reading: Reading books is a wonderful hobby that involves immersing oneself in the world of literature. It offers countless benefits, such as expanding knowledge, enhancing vocabulary, and improving focus and concentration. Whether it's fiction, non-fiction, mystery, or fantasy, reading allows individuals to explore different perspectives, cultures, and ideas. It's a peaceful and fulfilling activity that can be enjoyed anywhere and at any time, providing both entertainment and education., Surfing Web: Surfing the web is a popular hobby that involves exploring the vast resources and content available online. It allows individuals to stay informed about current events, discover new interests, connect with people globally, and access a wealth of information on virtually any topic. Whether it's reading articles, watching videos, participating in forums, or learning new skills, surfing the web offers endless opportunities for entertainment, education, and personal growth. It's a versatile and engaging activity that caters to a wide range of interests and curiosities., Sports: Participating in sports is an engaging and active hobby that promotes physical fitness, teamwork, and discipline. Whether it's playing soccer, basketball, tennis, or engaging in individual activities like running or swimming, sports offer a fun way to stay healthy and build endurance. This hobby not only improves physical health but also enhances mental well-being by reducing stress and boosting confidence. It provides opportunities to develop skills, make new friends, and enjoy a sense of community and competition.
Affiliations
- web surfing
- sports
Certification
Computer Hardware Certificate
Timeline
DIGITAL MARKETING MANAGER
PRIVATE LTD
2019.05 - 2026.03
LUXURY SALE REPRESENTATIVE
GALERIES LAFAYETTE
2016.04 - 2018.05
CUSTOMER COMPLAINTS HANDLER
PTCL ONE STOP SHOP
2015.01 - 2016.03
INTERMEDIATE - Commerce
TEVTA
2013.01 - 2015.01