ABDULAI KOMRABAI BANGURA
Dubai
Summary
Dedicated professional with a proven track record at Transguard Group of Company, excelling in ensuring customer satisfaction and maintaining safety awareness. Leveraged strong work ethic to enhance service delivery, achieving significant improvements in efficiency and customer loyalty. Skilled in detailed inventory management and adept at resolving customer complaints, fostering a positive and professional environment.
Overview
8
8
years of professional experience
Work History
Porter
Transguard Group of Company
10.2021 - Current
- Communicated with coworkers and managers about completed duties.
- Resolved guest inquiries punctually and politely for professional customer service.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
Customer Service Representative
Sierra Leone Ports Authority
03.2017 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Business Administration And Management
Boys High School
Sierra Leone 09.2016
Skills
- Ensuring customer satisfaction
- Dusting furniture
- Strong work ethic
- Safety awareness
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Affiliations
- American Society of Safety Professionals
- International Association of Administrative Professionals
- National Association of Social Workers
- Association for Computing Machinery
Timeline
Porter
Transguard Group of Company
10.2021 - Current
Customer Service Representative
Sierra Leone Ports Authority
03.2017 - 06.2020
Diploma - Business Administration And Management
Boys High School
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