Abdulaziz Ahmed Befari
Summary
Committed professional with an MBA in Supply Chain and Operations Management and a solid background in mechanical engineering. Extensive experience in contracts, procurement, warranty management, and customer support, along with analytical and interpersonal skills. Proven ability to enhance operational efficiency, streamline processes, and foster excellent stakeholder relationships. Seeking a challenging role in supply chain management to drive value creation and organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application / Product Support Engineer
Abdullatif Jameel Machinery (Summit Co.)
08.2022 - Current
- Provided technical and operational support to customers, resulting in improved issue resolution times and updated internal cost documentation
- Collaborated with cross-functional teams to enhance product performance by leveraging customer insights
- Developed and conducted training programs for clients and internal teams to ensure effective product usage
- Analyzed customer feedback to inform strategies for product enhancements and successful launches
- Implemented process improvements that led to reduced response times for customer inquiries without sacrificing quality of service.
- Tested product components to identify root causes of issues.
- Supported sales efforts by delivering technical presentations during pre-sales engagements, showcasing the value of the company''s solution offerings.
Service Engineer & Product Support Sales Representative
Abdullatif Jameel Machinery (Summit Co.)
11.2021 - 08.2022
- Managed maintenance schedules, emergency repairs, and equipment data updates to enhance customer satisfaction
- Improved product understanding through client training and developed tailored solutions to meet specific client requirements
- Supported sales strategies to increase adoption rates and revenue, contributing to a more efficient after-sales process
- Documented service activities and maintained accurate records of repairs
- Updated franchisee equipment data and provided forecasts for future needs
- Collaborated with sales teams to develop strategies that boosted product adoption and revenue
- Managed post-sales support, ensuring prompt resolution of customer inquiries
Warranty Engineer
Abdullatif Jameel Machinery (Summit Co.)
01.2020 - 10.2021
- Reviewed and processed warranty claims, ensuring compliance with company policies and procedures
- Analyzed data to identify recurring issues, providing recommendations for product and process improvements
- Maintained detailed documentation to monitor trends and streamline resolution strategies
Line Leader
Fine Hygienic Holding
11.2019 - 01.2020
Mechanical
EMMAR Economic Cities Authority, KAEC, KSA
08.2018 - 11.2019
Data Entry
Western Seasons Trading Est.
08.2015 - 06.2016
Education
MBA - Supply Chain and Operations Management
University of Business & Technology (UBT)
Saudi Arabia01.2025
Bachelor of Science - Mechanical Engineer
Royal Commission Yanbu Industrial College (RCYIC)
Saudi Arabia02.2018
Skills
- Microsoft Office Suite
- Forecasting
- Six sigma methodologies
- Product improvements
- Customer service
- Procurement
- Contract Management
- Customer Feedback Analysis
- Team Collaboration
- Customer Relationship Management
- Analytical Thinking
- Problem Solving
- Performance Optimization
- Development
- Follow-ups
- Receipt of purchase orders
- Enhancing after-sales service
- Creating marketing materials
- Supply chain optimization
- Continuous improvement
- Improved client engagement
Certification
- Six Sigma: White Belt, Yellow Belt, Green Belt
- Standard Operating Procedures (SOP) Development
- Safety and Health Training (OSH-Academy): Safety Management Systems, Effective Accident Investigation, Ergonomics
- Personal Development: Self-Management, Leadership, and Customer Experience Development
Additionalexpertise
- Contracts Management: Development, follow-ups, and renewals
- Procurement: Creation, tracking, and receipt of purchase orders
- Customer Development: Enhancing after-sales service and creating marketing materials for improved client engagement
Timeline
Application / Product Support Engineer
Abdullatif Jameel Machinery (Summit Co.)
08.2022 - Current
Service Engineer & Product Support Sales Representative
Abdullatif Jameel Machinery (Summit Co.)
11.2021 - 08.2022
Warranty Engineer
Abdullatif Jameel Machinery (Summit Co.)
01.2020 - 10.2021
Line Leader
Fine Hygienic Holding
11.2019 - 01.2020
Mechanical
EMMAR Economic Cities Authority, KAEC, KSA
08.2018 - 11.2019
Data Entry
Western Seasons Trading Est.
08.2015 - 06.2016
- Six Sigma: White Belt, Yellow Belt, Green Belt
- Standard Operating Procedures (SOP) Development
- Safety and Health Training (OSH-Academy): Safety Management Systems, Effective Accident Investigation, Ergonomics
- Personal Development: Self-Management, Leadership, and Customer Experience Development
MBA - Supply Chain and Operations Management
University of Business & Technology (UBT)
Bachelor of Science - Mechanical Engineer
Royal Commission Yanbu Industrial College (RCYIC)
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