Abdullah Hassan
Abudhbai ,UAE
Summary
Dynamic professional with deep expertise in behavioral analytics interpretation and performance metrics analysis. Proficient in customer outreach and relationship management, with extensive hands-on experience using various platforms to enhance client engagement. Skilled in project leadership and people development, with a proven track record of leading teams and driving performance. Golden Visa holder dedicated to leveraging these capabilities to foster innovation and deliver sustainable business growth.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Senior customer relationships officer
TAQA Distribution
Abu dhabi , UAE
2017.11 - Current
- Reduced churn rate by implementing effective customer retention strategies.
- Mentored junior staff members, raising the standard of customer service across the board.
- Fostered strong relationships with high-value customers to increase retention rates.
- Managed escalated complaints quickly and efficiently, reducing negative impact on company reputation.
- Coordinated cross-departmental efforts, resulting in a unified approach towards customer relationship management.
- Executed change initiatives in response to feedback from customers, demonstrating commitment to continuous improvement.
- Developed training modules to improve team's client handling skills, leading to improved service delivery and delivered over 165 training hours .
- Improved customer engagement with the brand by organizing regular feedback sessions.
- Tracked performance metrics regularly for ongoing evaluation and refinement of CRM strategies.
Project planner
ADNOC
Abu Dhabi, UAE
2015.01 - 2017.11
- Led brainstorming sessions to identify innovative solutions for challenges.
- Maintained all relevant legal and regulatory documentations for compliance purposes.
- Analysed complex data sets for informed decision-making processes.
- Managed resources effectively to maximise productivity.
- Developed detailed schedules for timely completion of tasks.
- Assessed project risks, implemented contingency plans accordingly.
- Identified potential bottlenecks, ensured smooth progress of project.
Education
Bachelor of Engineering - Electrical & Electronic Engineering
JNTUH University
India 2009.06 - 2013.06
Skills
- Behavioral analytics interpretation
- Performance metrics analysis
- Customer outreach
- Salesforce platform familiarity
- Product development input
- Relationship Management
- People development
- Product lifecycle management
- Project leadership
Languages
English
Fluent
Arabic
Fluent
Urdu
Upper intermediate
Timeline
Senior customer relationships officer
TAQA Distribution
2017.11 - Current
Project planner
ADNOC
2015.01 - 2017.11
Bachelor of Engineering - Electrical & Electronic Engineering
JNTUH University
2009.06 - 2013.06