Abdullah Jalilati
Dubai
Summary
Accomplished Shop Owner with a proven track record at 717 Gents Salon, excelling in customer service expertise and business operations. Skillfully negotiated with suppliers and led a team to enhance store aesthetics, significantly boosting customer satisfaction. Expert in staff hiring and fostering partnerships, achieving a loyal customer base through exceptional service and strategic sales development.
Overview
14
14
years of professional experience
Work History
Shop Owner
717 Gents Salon
07.2023 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Assistant Manager
Version Francaise Salon
01.2019 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
Barber
Supertrime
11.2010 - 12.2018
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Education
No Degree -
Aleppo School
Syria Skills
- Business Operations
- Pricing strategy
- Customer service background
- Staff hiring and training
- Social Media Marketing
- Supplier negotiation
- Customer service expertise
- Sales strategy development
- Employee Scheduling
- Customer Relations
- Staff hiring
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Russian
Beginner (A1)
Timeline
Shop Owner
717 Gents Salon
07.2023 - Current
Assistant Manager
Version Francaise Salon
01.2019 - 06.2023
Barber
Supertrime
11.2010 - 12.2018
No Degree -
Aleppo School
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