Strategic CAFM professional specialising in software implementation and facility management. Expertise includes asset management, workflow optimisation, SLA monitoring, and operational data management. Coordinated cross-functional teams to streamline processes and enhance service delivery. Drove continuous improvement initiatives, transforming manual processes into efficient digital workflows.
Overview
4
4
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Senior CAFM Executive
One Facilities (Rak Properties)
Ras Al Khaimah, UAE
2026.03 - Current
Led CAFM system implementation for RAK Properties Facilities (One FM), covering projects such as Mina Al Arab, Julphar Towers, and other RAK Properties communities in Ras Al Khaimah.
Managed CAFM data migration and system configuration, ensuring accurate operational setup for enhanced data integrity.
Coordinated with CAFM software providers, FM teams, and stakeholders for system customization and implementation requirements.
Supported integration of CAFM with ERP systems such as D365 F&O for PR, PO, SRN, and financial processes.
Conducted system testing, troubleshooting, and user acceptance testing (UAT) before deployment.
Provided CAFM training and support to FM teams, supervisors, technicians, and end users.
Managed work order workflows for reactive, preventive, and inspection-based maintenance activities.
Maintained and updated asset registers, location registers, service groups, fault codes, and maintenance categories to support effective asset management.
Established user roles, access permissions, and workflow approvals tailored to operational needs for improved system governance.
Developed SLA parameters, priority levels, response time, and resolution time configurations.
Improved maintenance tracking, asset visibility, and service delivery efficiency through CAFM optimization.
Monitored system performance and implemented continuous improvements based on business requirements.
CAFM ADMINISTRATOR
EMRILL FACILITY MANAGEMENT
Dubai, United Arab Emrites
2024.11 - 2026.02
Supported CAFM software implementation for Emrill Facilities Management at One Za’abeel, Dubai, ensuring smooth transition from operational requirements to system workflows.
Coordinated with FM teams, supervisors, technicians, and management to gather requirements and configure CAFM processes, enhancing system alignment with operational needs.
Managed CAFM data preparation, including asset details, location information, service categories, task priorities, and maintenance workflows.
Assisted in setting up work order management processes for reactive maintenance, preventive maintenance, and service requests.
Streamlined team allocation and task prioritization through CAFM workflows, facilitating improved operational efficiency and quicker response times.
Maintained accurate CAFM records and operational data to support management reporting and decision-making.
Prepared and managed spreadsheets, reports, and operational data analysis to monitor maintenance performance.
Coordinated with CAFM software providers and internal stakeholders to resolve system issues and improve functionality.
Supported implementation testing, data verification, and user acceptance activities before system rollout.
Improved office and FM operational processes by introducing structured CAFM-based tracking and reporting procedures.
Ensured proper documentation, workflow control, and communication through CAFM platform, contributing to enhanced service delivery.
Provided support and guidance to end users to enhance CAFM adoption and maximize system utilization.
Assisted users with CAFM-related queries, troubleshooting, and system navigation to ensure uninterrupted operations.
CAFM OPERATOR
ADEEB GROUP
ABU DHABI, RUWAIS, UNITED ARAB EMIRATES
2024.03 - 2024.10
Managed building emergencies and repairs to ensure timely resolution and safety.
Reviewed and confirmed accuracy of all documentation and work orders to ensure compliance.
Compiled management reports detailing key facility statistics to inform decision-making.
Investigated issues affecting group operations, prepared reports, and helped correct problems.
Supervised full-time staff, ensuring adherence to policies and guidelines for operational compliance.
Provided technical support to colleagues, fostering a cooperative work environment.
CAFM SUPERVISOR
INTERNATIONAL MECHANICAL & ELECTRICAL COMPANY
ABU DHABI, RUWAIS, UNITED ARAB EMIRATES
2021.12 - 2024.02
Coordinating with site supervisors for planned preventative
maintenance and reactive repair work.
Supervised full-time staff to comply with policies and
guidelines.
Supervised full-time staff to comply with policies andguidelines.
Daily coordinating with the site team and analyzing daily
progression on planned preventative maintenance and reactive
repair work.
Maintained daily operations through technical support formaintenance departments.
Maintained daily operations through technical support for
maintenance departments.
Provided comprehensive training sessions to the site teams to use the CAFM software.
Produced management reports outlining important facility
statistics.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.