Abdulqafar Mumin
Dubai
Summary
Customer-focused operations professional with hands-on experience supporting mall operations, service delivery, and sales-driven environments. Provided high-quality customer support while coordinating with cross-functional teams to ensure smooth daily operations. Skilled in resolving customer issues, supporting tenant needs, and contributing to sales performance through excellent service, upselling opportunities, and efficient delivery of services. Consistently maintained service standards, improved customer satisfaction, and supported operational efficiency in a fast-paced, high-footfall environment
Overview
7
7
years of professional experience
Work history
Operational support officer
Dubai Holding
Dubai
2025.04 - Current
- Handled sensitive information, maintaining confidentiality at all times.
- Supported crowd control and customer guidance during peak hours, promotions, and events
- Facilitated inter-departmental cooperation with clear communication strategies.
- Assisted in managing tenant and visitor concerns, ensuring high levels of customer satisfaction
Customer Service Agent
Ounass
2025.01 - 2025.05
- Handled high-volume customer inquiries via phone, email, and chat, ensuring prompt and personalized luxury support.
- Resolved order, delivery, and return issues efficiently while maintaining brand standards and customer satisfaction.
- Collaborated with logistics and warehouse teams to track shipments and provide real-time updates to VIP clients.
Real Estate Agent
Keyspace Realty
2024.01 - 2024.12
- Guided clients through every step of the property buying process, providing tailored advice and ensuring smooth transactions to meet each client’s unique needs.
- Maintained constant communication, addressing all client concerns promptly and ensuring a stress-free and transparent experience.
- Assisted clients in navigating legal and financial documentation, ensuring all paperwork was completed accurately and on time.
Call Center Representative
Namshi
2022.11 - 2023.12
- Provided excellent customer support via phone, email, and chat.
- Assisted customers with inquiries, orders, and product information, achieved high customer service ratings and met performance goals.
- Identified opportunities to improve customer satisfaction by actively listening to feedback and suggesting enhancements to products or services.
Expo Guests Guider
Expo 2020 Dubai
2021.09 - 2022.05
- Provided exceptional guidance and assistance to visitors at Expo 2020, ensuring a positive and informative experience throughout their visit.
- Effectively communicated event highlights, schedules, and thematic information to diverse groups of attendees, enhancing their overall enjoyment and engagement.
- Collaborated with team members to quickly resolve any visitor issues, providing swift solutions to enhance their experience.
Receptionist
High Speed Trading LLC
2019.07 - 2020.03
- Managed front desk operations, including greeting visitors and handling inquiries, ensuring a positive and professional first impression.
- Coordinated scheduling and appointment management, effectively supporting daily office functions and enhancing overall efficiency.
Education
High School Diploma -
Al-Hikmah Private School
Skills
- Sales Skills
- Problem Solving
- Negotiation Skills
- Communication Skills
- Customer Service
- Handling Pressure
- Team player
- Empathy and understanding
- Service delivery management
Languages
English
Arabic
Somali
Timeline
Operational support officer
Dubai Holding
2025.04 - Current
Customer Service Agent
Ounass
2025.01 - 2025.05
Real Estate Agent
Keyspace Realty
2024.01 - 2024.12
Call Center Representative
Namshi
2022.11 - 2023.12
Expo Guests Guider
Expo 2020 Dubai
2021.09 - 2022.05
Receptionist
High Speed Trading LLC
2019.07 - 2020.03
High School Diploma -
Al-Hikmah Private School