Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Muhammad Zia Ul Haq

Dubai,United Arab Emirates

Summary

Accomplished professional with expertise in ERP software operation and incident response coordination, demonstrating a proactive approach to enhancing operational efficiency. Skilled in SQL database management and data privacy compliance, with a strong foundation in ISO standards knowledge and business continuity planning. Adept at interdepartmental liaison and policy development, fostering effective communication and team leadership. Committed to maintaining data entry accuracy and customer service protocols, leveraging Microsoft Office expertise to support organizational goals. Career aspirations include advancing strategic initiatives that drive positive outcomes.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work history

Operational support officer

Network International
Dubai, United arab emirates
03.2022 - Current
  • Optimized processes to increase productivity and operational efficiency.
  • Support Field Engineers and call center agents.
  • Support Relationship Managers in operations.
  • Support in BAU activities.
  • Streamlined procedures by implementing effective efficiency measures.
  • Facilitated cooperation between departments through clear communication strategies.
  • Managed complex administrative duties to ensure smooth office operations.
  • Oversaw project timelines, ensuring completion of tasks within deadlines.
  • Liaised with external suppliers for procurement of essential resources.
  • Maintained supply inventory to prevent shortages or excess stock.
  • Conducted audits and quality reviews to meet all targets and deadlines.

Business sales executive

NTDE (National Trading Development Estate)
Dubai, United Arab Emirates
03.2015 - 02.2022
  • Established strong relationships with key industry players to expand business reach.
  • Streamlined sales processes, enhancing operational efficiency and productivity.
  • Developed customer loyalty through exceptional service, driving repeat business.
  • Increased engagement by delivering high-quality product demonstrations.
  • Implemented robust CRM systems, improving tracking of sales activities and client interactions.
  • Boosted revenue through targeted marketing strategies and lead generation.
  • Managed key client accounts, ensuring consistent service excellence and nurturing partnerships.
  • Crafted compelling pitches to secure high-value deals with clients.

Team leader, sales operations

H&A Solutions
Rawalpindi, Pakistan
03.2014 - 01.2015
  • Organized regular team-building activities to cultivate a positive work environment.
  • Increased team efficiency through development and implementation of effective sales strategies.
  • Assessed individual performance, providing constructive feedback and coaching.
  • Devised strategic plans to achieve short-term and long-term revenue goals.
  • Led weekly sales meetings to promote effective communication and collaborative problem-solving.
  • Monitored daily sales activities for compliance with organizational standards and regulations.
  • Fostered teamwork among staff members, enhancing collective output and morale.
  • Optimized Salesforce database to improve data management and team efficiency.

Sales and customer service representative

Errands Services
Rawalpindi , Pakistan
09.2013 - 12.2014
  • Established strong relationships with customers to foster brand loyalty.
  • Managed daily sales operations focused on achieving business objectives.
  • Coordinated delivery schedules to ensure optimal order fulfilment.
  • Implemented effective sales techniques to maximize profits and drive revenue.
  • Identified potential sales leads through targeted market research strategies.
  • Resolved customer complaints promptly, ensuring satisfaction with products or services.
  • Conducted product demonstrations to boost consumer interest and engagement.
  • Maintained accurate records of customer interactions for efficient follow-up.

Sales and customer service representative

Xeeonix Technologies Private Ltd.
Rawalpindi, Pakistan
08.2011 - 07.2013
  • Conducted product demonstrations to boost consumer interest and drive sales.
  • Trained new colleagues on customer service protocols, enhancing team performance.
  • Identified potential sales leads through effective market research strategies.
  • Resolved customer complaints promptly to ensure satisfaction with products and services.
  • Established strong relationships with customers, fostering brand loyalty.
  • Managed daily sales operations, achieving business objectives consistently.
  • Implemented effective sales techniques to maximise profits across diverse markets.
  • Coordinated delivery schedules for optimal order fulfilment and customer satisfaction.

Education

High School Diploma - Computer Science

Lincon Public School
Rawalpindi Pakistan
03.2002 - 02.2004

Foundation degree - Physics chemistry Computer Science

Gentery College
Rawalpindi Pakistan
04.2006 - 05.2009

Diploma - IELTS

UCAT
Rawalpindi Pakistan

Diploma - IT SKILS

HOT
Rawalpindi Pakistan

Skills

  • ERP software operation
  • Incident response coordination
  • Interdepartmental liaison
  • SQL database management
  • Data privacy compliance
  • Policy development
  • Positive mindset
  • ISO standards knowledge
  • Business continuity planning
  • Operational efficiency
  • Microsoft Office expertise
  • Data entry accuracy
  • Telecommunications systems
  • Customer service protocols
  • Timekeeping software proficiency
  • Office software skills
  • Communication skills
  • Proactive approach
  • Team leadership

Languages

English
Proficient (C2)
Hindi
Fluent
Urdu
Fluent

Accomplishments

Best Performance

Best Team Leader

Star of the month

High Score Achiever

Best Sales Representative

References

References available upon request.

Timeline

Operational support officer

Network International
03.2022 - Current

Business sales executive

NTDE (National Trading Development Estate)
03.2015 - 02.2022

Team leader, sales operations

H&A Solutions
03.2014 - 01.2015

Sales and customer service representative

Errands Services
09.2013 - 12.2014

Sales and customer service representative

Xeeonix Technologies Private Ltd.
08.2011 - 07.2013

Foundation degree - Physics chemistry Computer Science

Gentery College
04.2006 - 05.2009

High School Diploma - Computer Science

Lincon Public School
03.2002 - 02.2004

Diploma - IELTS

UCAT

Diploma - IT SKILS

HOT

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Muhammad Zia Ul Haq