Abeer F. M. Alloh
Receptionist
Abu Dhabi
Summary
Proactive and detail-oriented receptionist with strong experience in hospital and medical center environments. Proven record of delivering exceptional patient service, managing busy front desks, and ensuring compliance with healthcare protocols. Skilled at multitasking in high-pressure situations, maintaining patient confidentiality, and supporting medical teams to optimize workflow. Known for professionalism, empathy, and a positive attitude that enhances patient satisfaction and strengthens hospital reputation.
Overview
16
16
years of professional experience
Work History
Receptionist
Saba Medical Center LLC
07.2023 - 08.2025
- Welcomed and registered patients with empathy and professionalism, ensuring a positive first impression.
- Managed complex appointment schedules using hospital systems, reducing waiting times and improving patient flow.
- Assisted with insurance forms, billing support, and claim processing with high accuracy and compliance.
- Acted as a liaison between patients and medical staff to ensure smooth communication and service delivery.
- Answered and directed high-volume calls, emails, and inquiries in a professional and timely manner.
- Handled confidential patient records in line with hospital data privacy and DOH requirements.
- Coordinated with nursing staff and doctors to prepare patients for consultations and procedures.
- Supported management in daily reporting, patient feedback collection, and service improvement initiatives.
- Maintained cleanliness and organization of the reception area to uphold hospital standards.
- Praised for problem-solving skills, calm handling of peak-hour pressures, and ability to defuse difficult situations.
Teacher
Polaris Academy Private School
10.2015 - 06.2016
- Taught core subjects to students and maintained engaging learning environments.
- Supported student development through personalized attention and progress tracking.
- Coordinated with parents and staff to address academic and behavioral needs.
- Organized classroom materials and maintained accurate records of student performance.
- Developed strong communication and organizational skills transferable to front-desk work.
Teacher
AlAishiya Basic Joint School
09.2011 - 06.2014
- Delivered daily lessons and created structured learning plans to meet curriculum requirements.
- Monitored student attendance, behavior, and progress records with accuracy.
- Assisted in planning school activities and supervised classroom management.
- Built strong interpersonal skills through frequent collaboration with colleagues and parents.
- Strengthened multitasking abilities by managing large classrooms under pressure.
Teacher
Palestine AlGad School for Special Education
09.2009 - 05.2011
- Taught and supported children with special educational needs in both academic and personal development.
- Applied patience, empathy, and adaptability to meet diverse student needs.
- Worked closely with families to ensure consistency between home and school support.
- Developed specialized teaching strategies to improve student focus and participation.
- Built strong problem-solving and conflict-resolution skills, now applied in patient interactions.
Education
Bachelor's Degree - Islamic Shariah
The Islamic University
01.2009
High Secondary School Certificate - undefined
Deir Albalah Secondary School
01.2005
Skills
- Patient Reception & Hospitality
- Appointment Scheduling & Coordination
- Insurance & Billing Assistance
- Patient Records & Confidentiality
- Multilingual: Arabic (Fluent), English (Good)
- Customer Relationship Management
- Strong Communication & Interpersonal Skills
- Complaint Handling & Conflict Resolution
- High-Pressure Environment Adaptability
- Problem-Solving & Quick Decision-Making
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Administrative Support
- Telephone & Email Etiquette
- Team Collaboration with Medical Staff
References
Available upon request.
Timeline
Receptionist
Saba Medical Center LLC
07.2023 - 08.2025
Teacher
Polaris Academy Private School
10.2015 - 06.2016
Teacher
AlAishiya Basic Joint School
09.2011 - 06.2014
Teacher
Palestine AlGad School for Special Education
09.2009 - 05.2011
High Secondary School Certificate - undefined
Deir Albalah Secondary School
Bachelor's Degree - Islamic Shariah
The Islamic University