abhay kumar
Ghazipur,indian
Summary
Responsible individual with proven housekeeping experience across several hotels and resorts. Seeks to bring reliable and well-developed Room Attendant skills to established organization. Energetic housekeeper for high-end hotel chain offering outstanding communication and social skills. Competent problem-solver who thrives in team-focused and solitary work environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Housekeeping Assistant
HYDE HOTEL DUBAI BY ENNISMORE
DUBAI, UAE
2022.11 - Current
- Enforced IPC measures by demonstrating correct use of PPE and following Hands, Face and Space protocol.
- Ordered and scheduled appropriate transport to suit service user needs.
- Updated training programmed to enhance employee performance.
- Actioned customer feedback to improve satisfaction ratings.
- Communicated repair needs to maintenance staff for prompt remedial action.
housekeeping intern
clark collection by 1589 hotels
lucknow, india
2021.02 - 2023.11
- Managed calendar and scheduled appointments for executives to attend meetings.
- Participated in training and seminars to enhance skills and promote growth.
- Communicated with customers regarding products and services to raise brand awareness.
- Participated in staff meetings to discuss latest developments.
- Learn types of chemical and uses.
- Procedure of lost and found.
- Procedure of how to enter in occ room .
Housekeeping Attendant
JUFFAIR BOULEVARD
JUFFAIR, BAHRAIN
2021.12 - 2022.10
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Achieved customer satisfaction rating of 100% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Reduced lost property on site by 100% by improving lost and found procedures.%
- Correctly utilized PPE to comply with gloves, social distancing regulations at all times.
- Appropriately handled and stored 5 chemicals.
Education
Diploma of Higher Education - HOTEL MANAGEMENT
HIMALAYAN GARHWAL UNIVERSITY
INDIA 2020.01 - 2022.05
Bachelor of Science - SCIENCE
ST.THOMOS INTER COLLEGE
INDIA 2017.04 - 2018.05
Certificate of Higher Education - PCB
ST HARTMMAN INTER COLLEGE
INDIA 2015.04 - 2016.05
Skills
- HOUSEKEEPING STAFF TRAINING
- LEADERSHIP
- CUSTOMER SERVICE
- Stock replenishment
- Chemical storage and handling
- Turndown duties
Languages
English
Advanced
Hindi
Fluent
Timeline
Housekeeping Assistant
HYDE HOTEL DUBAI BY ENNISMORE
2022.11 - Current
Housekeeping Attendant
JUFFAIR BOULEVARD
2021.12 - 2022.10
housekeeping intern
clark collection by 1589 hotels
2021.02 - 2023.11
Diploma of Higher Education - HOTEL MANAGEMENT
HIMALAYAN GARHWAL UNIVERSITY
2020.01 - 2022.05
Bachelor of Science - SCIENCE
ST.THOMOS INTER COLLEGE
2017.04 - 2018.05
Certificate of Higher Education - PCB
ST HARTMMAN INTER COLLEGE
2015.04 - 2016.05