James Ejeke
Dubai,united Arab Emirates
Summary
Skilled Housekeeping Supervisor adept at managing services of hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. In-depth knowledge of hotel operations, cleaning procedures and health and safety regulations.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Housekeeping Manager
Hilton Al Habtoor
Dubai, United Arab Emirates
02.2023 - Current
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Led housekeeping teams within busy 1004+ room hotels.
- Managed cleaning product stock in line with COSHH regulations.
- Updated training programme to enhance employee performance.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
Housekeeping Supervisor
Hilton al habtoor city hotel
Dubai, United Arab Emirates
05.2021 - 02.2023
- Led housekeeping teams within busy [1004]+ room hotels.
- Disposed of rubbish and recycling according to waste management procedures.
- Upheld COVID-19 cleaning and infection control standards.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
Housekeeping Team Leader
Hilton Al Habtoor city hotel
Dubai, United Arab Emirates
06.2016 - 06.2021
- Supervise work activities of cleaning personnel to ensure clean, orderly, rooms in hotels
- Assign duties, inspect work, and investigate complaints regarding and housekeeping service and equipment and take corrective action
- Take periodic inventories, screen applicants, train new employees, and recommend dismissals
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendations to improve service and ensure more efficient operation
Room Attendant
JW MarriottDubai
08.2016 - 05.2018
- Report necessary maintenance to the supervisor
- Return and properly tag all lost and found articles in the Housekeeping Office
- Check assigned floors, including storage areas, for required cleaning throughout the day
- Clean,sweep,vacuumandmoptheflooringuestrooms,publicspaces,sorting area, storage closets and chute rooms
- Attend to guest requests in a timely and efficient manner
- Pickup, sort and empty linen bins throughout the day
- Provide courteous, professional service and maintain a good working relationship with colleagues and all departments
- Support Senior HK Supervisor or HK Supervisor in the daily operation and work
- Ensure a safe work environment for you and co-worker and uphold safety guidelines provided by the department
- Complete all other duties as assigned
Room Attendant
Jw Marriott hotel city center
Doha, United Arab Emirates
06.2015 - 09.2016
- Perform regular cleaning tasks such as sweeping, mopping, and vacuuming floors, wiping and disinfecting surfaces, dusting furniture and fixtures, and emptying trash bins.
- Collect and dispose of trash and recyclables in designated areas.
- Ensure proper separation and disposal of waste materials according to established guidelines.
- Monitor and maintain inventory of cleaning supplies and equipment. Report any shortages or damaged equipment to the supervisor for replenishment or repair.
- Follow appropriate procedures for cleaning different types of flooring, including carpet, tile, and hardwood. Use cleaning equipment and solutions safely and effectively.
- Clean windows, glass partitions, and mirrors using appropriate cleaning agents and tools. Ensure streak-free and spotless surfaces.
- Dust and clean office furniture, fixtures, and equipment, including desks, chairs, cabinets, and light fixtures. Polish surfaces as required.
Housekeeping Supervisor
Villa victoria Hotel
Accra, Ghana
07.2013 - 06.2015
- Supervise room attendants during daily duties
- Assign rooms to be cleaned by attendants
- Setting up for events
- Checking guests in and out
- Handle guest requests and complains
Education
hotel management
Graduate school of management
Ghana 08.2012 -
Diploma of Higher Education - agricultural science
Ashaiman Secondary school
Ghana 05.1999 - 11.2001
Skills
- Room inspections
- Housekeeping staff training
- Sanitation management
- Meticulous cleaning and disinfecting
- Housekeeping supply management
- Hospitality expertise
- Sanitizing bathrooms
Additional Information
- CAREER OBJECTIVE
- An individual eager to contribute his abilities to the success of a company through team work
Languages
English
Advanced
Timeline
Assistant Housekeeping Manager
Hilton Al Habtoor
02.2023 - Current
Housekeeping Supervisor
Hilton al habtoor city hotel
05.2021 - 02.2023
Room Attendant
JW MarriottDubai
08.2016 - 05.2018
Housekeeping Team Leader
Hilton Al Habtoor city hotel
06.2016 - 06.2021
Room Attendant
Jw Marriott hotel city center
06.2015 - 09.2016
Housekeeping Supervisor
Villa victoria Hotel
07.2013 - 06.2015
hotel management
Graduate school of management
08.2012 -
Diploma of Higher Education - agricultural science
Ashaiman Secondary school
05.1999 - 11.2001
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