Abhilash Balakrishnan
Sharjah
Summary
Accommodation Services & Administration Professional with 10+ years of UAE experience in accommodation management, resident relations, customer service, stakeholder engagement, facility operations and administrative coordination. Proven experience managing accommodation services for approximately 25,000 residents across 83 buildings, overseeing contract renewals, compliance inspections, labour dispute resolution, maintenance coordination and customer satisfaction initiatives.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work history
Admin Coordinator – Accommodation Services
Hamriyah Free Zone Authority
Sharjah
2023.02 - 2026.06
- Manage accommodation operations for approximately 25,000 residents across 83 residential buildings.
- Coordinate room leasing, allocation, transfers and vacating procedures.
- Administer yearly tenancy contract renewals and maintain accommodation records.
- Handle resident complaints, labour disputes and accommodation violations.
- Review and verify inspection reports submitted by camp security teams.
- Coordinate with 7 camp security officers to ensure compliance and safety standards.
- Work closely with maintenance teams including electricians, plumbers and masons to resolve facility issues.
- Raise, monitor and close maintenance requests from investors and residents.
- Prepare occupancy, inspection and operational reports for management.
Admin Support – Internal Client Services
Deloitte & Touche Middle East
Sharjah, UAE
2021.10 - 2023.02
- Managed administrative operations for Deloitte Business Process Solutions team.
- Coordinated onboarding and KYC documentation for clients across UAE, Saudi Arabia, Bahrain and Oman.
- Performed annual risk assessment reviews and AML compliance checks.
- · Coordinated with internal departments and external stakeholders to complete onboarding requirements.
- Prepared engagement letters and client agreements.
- Maintained client databases through SharePoint and generated management reports.
- Supported quality control audits and documentation compliance.
Admin Executive / Sales Coordinator
Conmix Ltd.
Sharjah, UAE
2018.02 - 2021.09
- Coordinated administrative and sales support activities for the Construction Chemicals Division.
- Managed customer enquiries, quotations and order processing.
- Processed Local Purchase Orders (LPOs) through Oracle ERP.
- Coordinated with production, logistics and dispatch teams to ensure timely deliveries.
- Assisted management with sales forecasting and performance reporting.
Operations & Admin Coordinator
Derma Health
Sharjah, UAE
2016.10 - 2018.01
- Handled administration, inventory management and business support activities.
- Coordinated warehouse and dispatch operations.
- Managed government documentation and regulatory requirements.
- Liaised with pharmacies and branch operations regarding stock movements.
Admin Assistant
Bin Ahmed Gypsum & Decor Services LLC
Sharjah, UAE
2013.09 - 2016.09
- Prepared quotations, LPOs and project documentation.
- Coordinated with project managers, engineers, customers and subcontractors.
- Maintained records, filing systems and administrative documentation.
- Assisted with payroll documentation and petty cash management.
Education
Master of Business Administration (MBA) -
Amity University
Dubai 2024.06 - 2026.03
Bachelor of Business Administration (BBA) - undefined
Madonna University
UAESkills
- Accommodation Management
- Resident Relations
- Stakeholder Management
- Customer Service
- Complaint Resolution
- Labour Dispute Handling
- Contract Renewals
- Compliance & Inspections
- Maintenance Coordination
- Administrative Operations
- Reporting
- MS Office
- SharePoint
- Oracle ERP
Accomplishments
- Managed accommodation operations for approximately 25,000 residents.
- Coordinated services across 83 residential buildings.
- Successfully managed annual tenancy contract renewals and accommodation allocation processes.
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Malayalam
Native
Tamil
Advanced (C1)
Timeline
Master of Business Administration (MBA) -
Amity University
2024.06 - 2026.03
Admin Coordinator – Accommodation Services
Hamriyah Free Zone Authority
2023.02 - 2026.06
Admin Support – Internal Client Services
Deloitte & Touche Middle East
2021.10 - 2023.02
Admin Executive / Sales Coordinator
Conmix Ltd.
2018.02 - 2021.09
Operations & Admin Coordinator
Derma Health
2016.10 - 2018.01
Admin Assistant
Bin Ahmed Gypsum & Decor Services LLC
2013.09 - 2016.09
Bachelor of Business Administration (BBA) - undefined
Madonna University