Abnitio Farai Gwena
Dubai
Summary
Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service/Sales Representative
Wayout Caravans
Dubai
06.2023 - Current
- Managing administrative tasks, including updating records, preparing sales reports and processing bookings.
- Assisting customers with product selection and rental processes, providing tailored recommendations to meet their needs.
- Providing excellent customer service by addressing inquiries, resolving concerns, and insuring a positive experience for clients.
Customer Service/Sales Assistant
Abu Dhabi National Hotels
05.2018 - 06.2023
- Engaged with customers, addressing inquiries and provided detailed information on services to enhance customer satisfaction.
- Handled customer complaints, aiming to resolve issues in a timely and professional manner.
- Assisted in promoting hotel services and packages to potential customers, contributing to sales targets.
- Coordinated with different departments to ensure customer needs were met and services were delivered efficiently.
- Demonstrated strong product knowledge to offer personalised recommendations and drive up selling opportunities.
Education
Compatia A -
Alison Education Company
01.2019
High School Diploma -
Saruwe High
01.2009
Skills
- Excellent communication and interpersonal skills
- Customer handling and sales expertise
- Problem solving and conflict resolution
- Teamwork
- Empathetic and friendly
Height
180 CM
Timeline
Customer Service/Sales Representative
Wayout Caravans
06.2023 - Current
Customer Service/Sales Assistant
Abu Dhabi National Hotels
05.2018 - 06.2023
Compatia A -
Alison Education Company
High School Diploma -
Saruwe High