Summary
Overview
Work History
Education
Skills
Timeline
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ABOOBAKER ZIYAD ABDUL RAHMAN

ABOOBAKER ZIYAD ABDUL RAHMAN

Cashier / Customer Service Representative / Teller / Accountant / Sales Executive / Marketing Specialist / Admin
Dubai

Summary

Experienced and adaptable professional with several years of cumulative experience in finance, sales, and customer service across various sectors. Currently employed as a Foreign Currency Cashier at Al Ansari Exchange, where precision, customer satisfaction, and compliance are key. Previously held roles as a Sales Executive, Customer Service Representative, and Assistant Accountant, building a robust skill set in client engagement, sales performance, and financial operations.
Eager to explore a new opportunity where I can contribute my diverse background, strong work ethic, and commitment to excellence in a dynamic organization.

Overview

6
6
years of professional experience
5
5
Languages

Work History

FCY Cashier / Customer Service Representative

Al Ansari Exchange
11.2022 - Current
  • Handling foreign currency transactions with accuracy and efficiency.
  • Processing domestic and international remittances securely and
    swiftly.
  • Executing WPS salary payments for corporate clients with
    compliance.
  • Strictly following KYC and AML guidelines to prevent fraudulent
    transactions.
  • Providing excellent customer service and addressing client queries.
  • Meeting daily transaction and sales targets while maintaining service quality.
  • Handel the shift and ensure smooth execution of daily operations
    during the shift.
  • Trained and mentored new staff on operational systems, compliance standards, and customer handling.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Inside Sales Executive

Milaap - an Online Crowdfunding Platform
01.2022 - 07.2022
  • Initiated sales with potential customers over the phone
  • Asked questions to engage customers and keep the conversation going.
  • Listened to the customers' needs to generate repeat sales.
  • Delivered compelling sales presentations to prospective clients via phone calls, emails, and virtual meetings.
  • Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.

Customer Service Representative Team Lead

Digi Soluutions 360
09.2020 - 11.2021
  • Researched competitor marketing trends and prices using data analysis.
  • Supported sales staff by providing market trends, account analyses and new product information.
  • Implemented advertising campaigns and prepared promotional materials.
  • Generated seasonal creative pitches for clients targeting various consumer groups.
  • Generated advertising brochure for vendor use.
  • Delivered information about the company’s offerings
  • Collected and analyzed customer feedback.

Junior Accountant And Billing Specialist

Karnataka Fisheries Development Corporation Ltd
10.2019 - 07.2020
  • Assisted senior accountants in the preparation of monthly closings.
  • Assisted in budget preparation, ensuring alignment with financial goals and constraints.
  • Prepared invoices and forwarded them to the appropriate contact or department as required.
  • File documents in physical and digital records.
  • Managed client billing process to ensure prompt payment, improving cash flow management.

Education

MBA - Finance And Marketing

Visvesvaraya Technological University
Karnataka, India
04.2001 -

BBA - Accounting And Business Management

Mangaluru Univercity
Karnataka, India
04.2001 -

Skills

  • AML / KYC / Compliance Awareness
  • Cash Handling & Balancing
  • Customer Service & Relationship Management
  • Sales & Cross-Selling
  • Microsoft Office (Excel, Word)
  • Team Supervision & Leadership
  • Time Management
  • Strong Analytical and Problem Solving
  • Data entry and record keeping
  • Administrative support

Timeline

FCY Cashier / Customer Service Representative

Al Ansari Exchange
11.2022 - Current

Inside Sales Executive

Milaap - an Online Crowdfunding Platform
01.2022 - 07.2022

Customer Service Representative Team Lead

Digi Soluutions 360
09.2020 - 11.2021

Junior Accountant And Billing Specialist

Karnataka Fisheries Development Corporation Ltd
10.2019 - 07.2020

MBA - Finance And Marketing

Visvesvaraya Technological University
04.2001 -

BBA - Accounting And Business Management

Mangaluru Univercity
04.2001 -

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ABOOBAKER ZIYAD ABDUL RAHMANCashier / Customer Service Representative / Teller / Accountant / Sales Executive / Marketing Specialist / Admin