Zoho,Sentinel,Cnet,IDS
Abrham Hailu
Customer Service Specialist
Dubai
Summary
Results-driven team player with a keen eye for detail and strong organizational skills. possess over 10 years of experience as a dedicated customer service specialist in the hotel and fitness industry. Proven track record includes building rapport with clients, ensuring their satisfaction, and contributing to the success of the company. Have been recognized and awarded for providing exceptional service. Hold a BA degree in Hotel Management, with international experience.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Member Experience Specialist
Wellfit mind and boddy l.l.c
Dubai
2022.02 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Representative
Addis Tech Import and Export
Addis Ababa
2018.10 - 2021.09
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals
Assistant Front Office Manager
Top Ten Hotel
Addis Ababa
2012.10 - 2018.04
- Covered different positions over years (Receptionist, Guest Services supervisor, Assistant duty manager, Assistant front office manager, manage and motivate front office team in order to provide high standard of service
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
Education
Bachelor of Arts - Hotel Management
Admas University
Addis Ababa, Ethiopia 2016.03 - 2020.03
Diploma - Hotel Management
CTTI Hotel And Tourism College
Addis Ababa, Ethiopia 2012.01 - 1 2016
Certificate of Conformity (COC) - Hotel Operation - Managemnet Level 1- Level 5
OCACC
Addis Ababa, Ethiopia 2014.12 - 2015.10
Certificate - Front Office Supervision
CTTI, Hotel And Tourism College
Addis Ababa, Ethiopia 2014.03 - 2014.06
Skills
Communication Negotiation
Problem-Solving
Team management
Adaptability
Empathy and Patience
Software
Accomplishments
• Employee of the Year Award at Wellfit Mind and Body 2023.
• Nominee for Hero of the Year (Reps UAE 2023).
• Top-rated Employee in Google 5*Reviews (Wellfit Gym JVC).
• Consistently awarded Employee of the Year at Top Ten Hotel from 2013 to 2018 and at Addis Tech Import and Export throughout my tenure.
Timeline
Member Experience Specialist
Wellfit mind and boddy l.l.c
2022.02 - Current
Sales Representative
Addis Tech Import and Export
2018.10 - 2021.09
Bachelor of Arts - Hotel Management
Admas University
2016.03 - 2020.03
Certificate of Conformity (COC) - Hotel Operation - Managemnet Level 1- Level 5
OCACC
2014.12 - 2015.10
Certificate - Front Office Supervision
CTTI, Hotel And Tourism College
2014.03 - 2014.06
Assistant Front Office Manager
Top Ten Hotel
2012.10 - 2018.04
Diploma - Hotel Management
CTTI Hotel And Tourism College
2012.01 - 1 2016