Alexandra Sonahee
Dubai,United Arab Emirates
Summary
Luxury hospitality professional with 10+ years of experience in 5-star hotel operations. Currently leading concierge and valet operations at St. Regis Dubai, The Palm. Strong background in VIP service, team leadership, operational excellence, and service recovery, consistently delivering personalized guest experiences aligned with luxury brand standards.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Concierge Supervisor
St. Regis Dubai, The Palm
Dubai
2022.10 - 2026.02
- Lead concierge, bell, and valet operations, ensuring seamless luxury service
- Manage team scheduling, training, and daily performance
- Oversee VIP guest experiences, transportation, bespoke arrangements and complex service requests
- Handle service recovery and operational escalations
Concierge Agent
St. Regis Dubai, The Palm
Dubai
2021.11 - 2022.09
- Delivered personalized concierge services to VIP and international guests
- Arranged reservations, events, excursions, and transportation
- Provided destination expertise and tailored recommendations
- Handled guest concerns with effective service recovery
Customer Experience Agent
Bulgari Hotel & Resort, Dubai
Dubai
2018.11 - 2021.11
- Managed guest requests, reservations, and transportation arrangements
- Handled complaints and ensured effective service recovery
- Operated switchboard and coordinated internal/external communications
- Supported training of new team members in line with brand standards
In-Room Dining Waitress
Four Seasons Resort Dubai at Jumeirah Beach
Dubai
2017.09 - 2018.09
- Delivered in-room dining service, ensuring accurate order handling and timely service
- Managed tray setup, presentation, and billing in line with luxury standards
- Coordinated with kitchen and service teams to ensure seamless guest experience
Kids Club Attendant
Four Seasons Resort Dubai at Jumeirah Beach
Dubai
2017.02 - 2017.09
- Supervised children in a luxury resort environment, ensuring safety and compliance
- Organized structured recreational activities
- Communicated with parents and delivered personalized service to VIP families
Education
Bachelor of Laws - LLB - Law
Bachelor of Laws Middlesex University
Mauritius 2013.09 - 2016.07
Skills
- Luxury Hospitality Operations
- Team Leadership & Development
- VIP Guest Relations
- Concierge & Valet Management
- Service Recovery & Problem Solving
- Operational Excellence
Timeline
Concierge Supervisor
St. Regis Dubai, The Palm
2022.10 - 2026.02
Concierge Agent
St. Regis Dubai, The Palm
2021.11 - 2022.09
Customer Experience Agent
Bulgari Hotel & Resort, Dubai
2018.11 - 2021.11
In-Room Dining Waitress
Four Seasons Resort Dubai at Jumeirah Beach
2017.09 - 2018.09
Kids Club Attendant
Four Seasons Resort Dubai at Jumeirah Beach
2017.02 - 2017.09
Bachelor of Laws - LLB - Law
Bachelor of Laws Middlesex University
2013.09 - 2016.07