ADEL KHALAF
Customer Service Specialist
Dubai
Summary
Highly motivated and customer-focused individual with proven experience in providing excellent customer service. Possessing strong communication and problem-solving skills, I am adept at resolving issues efficiently and effectively, ensuring customer satisfaction. I am a quick learner, comfortable working independently and as part of a team, and eager to contribute to a positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
Talabat
01.2020 - Current
- Company Overview: Talabat Company
- Experienced customer service professional with a proven track record of delivering exceptional service through effective communication and problem-solving.
- Skilled in handling high volumes of inbound and outbound calls, addressing customer inquiries regarding products, pricing, and availability.
- Adept at promoting and marketing a wide range of products to meet customer needs and drive sales.
- Committed to maintaining customer satisfaction, building rapport, and contributing to business growth through upselling and cross-selling techniques.
Customer Service Professional
Etisalat
01.2020 - Current
- Company Overview: Etisalat Global Services
- Customer service professional with hands-on experience in managing high-pressure situations involving account cancellations, billing concerns, and customer complaints.
- Effectively handled incoming calls from customers seeking to cancel their accounts, providing empathetic and solution-focused support to address concerns and encourage retention.
- Skilled in de-escalating issues, processing bill collections for overdue accounts, and offering tailored solutions to recover outstanding balances.
- Strong ability to balance customer satisfaction with company policies, ensuring a positive experience while protecting business interests.
Education
Bachelor's Degree - Faculty of Law
Beni Suef University
Skills
- Native Arabic Speaker
- Excellent verbal and written communication skills
- Attention to detail
- Accuracy in data entry
- Fluency in English
- Customer retention
- Relationship management
- Knowledge of billing
- Account management
- Strong active listening
- Problem-solving abilities
- Upselling techniques
- Cross-selling techniques
- Ability to work under pressure
- Meet performance targets
Timeline
Customer Service Professional
Talabat
01.2020 - Current
Customer Service Professional
Etisalat
01.2020 - Current
Bachelor's Degree - Faculty of Law
Beni Suef University
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