
Dynamic professional with expertise in last-mile coordination and route monitoring, operations support, and KPI tracking. Demonstrates strong analytical thinking and process optimisation skills, complemented by leadership and team collaboration abilities. Proficient in conflict resolution and escalation handling, with a keen awareness of customer experience. Skilled in Microsoft Excel, Google Sheets, and basic data analysis and reporting. Fluent in English with beginner to moderate proficiency in Arabic. Committed to driving innovation within operational processes while pursuing opportunities for career advancement in operations management.