Aditya Prasad
Al Karama
Summary
With an aim to achieve success in the desired field and to help the company to accomplish its goals through knowledge and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager
Maruti Suzuki Arena
10.2021 - 04.2024
- Customer Relationship Management:Developed and maintained strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
Addressed and resolved customer inquiries and complaints promptly and professionally.
Conducted regular follow-ups with clients to ensure ongoing satisfaction and to identify potential sales opportunities.
- Sales Strategy Development:Assisted in the development and implementation of effective sales strategies to achieve targets and increase market share.
Analyzed sales data to identify trends and areas for improvement, contributing to strategic planning.
Collaborated with the marketing team to design and execute promotional campaigns.
- Market Research & Analysis:Conducted thorough market research to understand customer needs, preferences, and buying behavior.
Provided insights and recommendations based on market analysis to drive sales growth and improve customer experience.
- Administrative Support:Managed and maintained accurate records of sales transactions, customer interactions, and inventory levels.
Prepared and distributed sales reports, forecasts, and other documentation to senior management.
Coordinated with various departments to streamline administrative processes and enhance operational efficiency.
- Communication & Coordination:Acted as a liaison between clients and internal teams to ensure seamless communication and service delivery.
Organized and facilitated meetings, presentations, and events to engage clients and promote products/services.
Utilized CRM software to track customer interactions and manage relationships effectively.
- Training & Development:Provided training and support to new sales team members, ensuring they understood company policies and sales techniques.
Developed training materials and conducted workshops to enhance team skills and performance.
Achievement Highlights: - Increased customer retention rate by 15% through improved relationship management and customer service practices.
- Exceeded sales targets by 20% in the first quarter through effective sales strategies and promotional campaigns.
- Implemented a new feedback system that resulted in a 10% improvement in customer satisfaction scores.
Education
Graduation -
ISBM University
01.2021
Diploma in Furniture and Interior Design -
keltron
01.2018
HSC -
B. N. N College of Commerce
01.2015
SSC -
Navbharat English Medium School
01.2013
Skills
- Excellent communication and interpersonal skills
- Strong customer relationship management
- Market research and analysis
- Ability to develop and implement sales strategies
- Ability to develop and implement sales strategies
- Adaptability and quick learning
- Process improvement and documentation
- Proficient in Microsoft Office (Word, Excel)
- Knowledge of Tally ERP 9
Accomplishments
- Enhanced Customer Retention:Increased customer retention rate by 15% through effective relationship management and personalized customer service initiatives.
- Exceeded Sales Targets:Surpassed quarterly sales targets by 20% consistently, contributing significantly to the overall revenue growth of the company.
Othereducation
- Completed Tally ERP. 9
- Completed MSCIT
- Microsoft Excel and Microsoft Word
Certification
MSCIT
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Relationship Manager
Maruti Suzuki Arena
10.2021 - 04.2024
Graduation -
ISBM University
Diploma in Furniture and Interior Design -
keltron
HSC -
B. N. N College of Commerce
SSC -
Navbharat English Medium School