Afinas J S
Dubai
Summary
Seeking an intellectually and professionally challenging environment to enhance my skills and strengths in alignment with the company's goals and objectives. Open to relocation opportunities worldwide.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Vibrant Marketing Management-Dubai
04.2023 - Current
- Identify and pursue potential customers or clients through various sales channels, such as cold calling, networking, and referrals
- Connecting the company with its customers, fostering strong relationships, and cultivating unwavering trust
- Handle Customer Queries
- ..
- Help Processing Orders
- ..
- Resolve Customer Issues
- ..
- Collect & Analyze Customer Feedback
- ..
- Cross-Selling & Up-Selling
- ..
- Tracking Customer Service
- ..
- Manage Documentation & Keep Record
- ..
- Improve Communication Skills
Process Associate
AMS Comtel Business process management sevices pvt. Ltd-Delhi
11.2022 - 02.2023
- Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients
- Coordinate with internal and external clients and provide assistance on phone and resolved all queries
- Monitor all data entry operations ensure compliance to timeframe
- Ensure and maintain effective professional relationships with staff
- Perform quality check assessment on all processes of various associates
Relationship Manager
Indianmoney.com
02.2022 - 07.2022
- Analyze the company's communication strategy, negotiations and contracts to identify trends that can improve organizational procedures
Junior Accountant
Pippa co Pvt ltd
07.2019 - 10.2021
- Posting journal entries, updating financial statements, maintaining accounts receivable and accounts payable, paying monthly payroll, and preparing financial reports
Cashier
Golden valley hydrolic pipe trading-sharjah
10.2016 - 10.2018
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
Education
Bachelor's - Business Administration
Rabindranath Tagore University
Madhya Pradesh12.2024
Skills
- Tally, MS excel, communication skills, computer skills, Leadership skills, customer service skills, problem solving skills, Decision making skill, Time management skills, Administrative skills (3 years)
Certification
Driving Licence
Languages
English, Malayalam, Hindi - Fluent
Personal Details
- Birth Date:1997-11-05
- Employment Eligibility: United Arab Emirates
- Highest Career Level: Experienced
- Industry: Accounting, Arts & Entertainment, Automotive, Business Operations, Call Center, Community & Social Service, Customer Service, IT Operations & Helpdesk
- Total years of experience:3
Timeline
Customer Support Executive
Vibrant Marketing Management-Dubai
04.2023 - Current
Process Associate
AMS Comtel Business process management sevices pvt. Ltd-Delhi
11.2022 - 02.2023
Relationship Manager
Indianmoney.com
02.2022 - 07.2022
Junior Accountant
Pippa co Pvt ltd
07.2019 - 10.2021
Cashier
Golden valley hydrolic pipe trading-sharjah
10.2016 - 10.2018
Bachelor's - Business Administration
Rabindranath Tagore University
Driving Licence
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