Summary
Overview
Work History
Education
Skills
Timeline
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Afroz Jan

Afroz Jan

Dubai

Summary

Cabin crew professional with proven track record in delivering high standards of passenger service and safety. Extensive experience in managing in-flight operations while fostering collaborative team environment. Renowned for adaptability and reliability, ensuring seamless service even in dynamic situations, with highlighted skills in communication and problem-solving.

Overview

13
13
years of professional experience

Work History

Cabin Crew

Air Arabia
02.2023 - Current
  • Executed efficient cabin operations, reducing turnaround time by 15%
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.

Cabin Crew Member

Qatar Airways
11.2016 - 11.2022
  • Provided costumer exceptional service by 75%
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Adapted to changing schedules, showcasing flexibility and reliability

Cabin Crew, Cabin Supervisor

Indigo
12.2011 - 09.2016
  • Used excellent customer service skills in addressing passengers' needs.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Led cabin crew teams to achieve a 95% on-time performance rate

Education

Bachelor of Arts -

Mumbai University
Mumbai,Maharashtra
06-2011

High School Diploma -

N.H English Academy
Mumbai,Maharashtra
06.2009

Skills

  • Reliability and punctuality
  • Customer assistance
  • Team building
  • Problem-solving

Timeline

Cabin Crew

Air Arabia
02.2023 - Current

Cabin Crew Member

Qatar Airways
11.2016 - 11.2022

Cabin Crew, Cabin Supervisor

Indigo
12.2011 - 09.2016

Bachelor of Arts -

Mumbai University

High School Diploma -

N.H English Academy

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Afroz Jan