Yasmine Boutarfa
Dubai,UAE
Summary
Dynamic and multilingual professional with a diverse skill set. With experience in sales, customer management, tutoring, and aviation, I thrive in fast-paced environments, consistently exceeding expectations. I excel at building strong relationships, negotiating effectively, and solving problems with a solution-driven mindset. Whether delivering exceptional service, or providing tailored solutions, my adaptability and keen attention to detail have been key to my success. Passionate about continuous learning and professional growth, I am committed to making a meaningful impact in every role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Cabin crew
Air Arabia
Sharjah, UAE
04.2025 - Current
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Ensured safety regulations compliance for passenger security.
Sales manager
Barcelo group
Moscow
01.2023 - 06.2024
- Implemented CRM tools, increasing lead conversion by 40%.
- Drove customer retention initiatives, improving loyalty by 15%.
Customer manager
Premieum consulting
Moscow
12.2021 - 12.2022
- Analyzed customer data, identifying trends that informed strategic decisions.
- Implemented feedback loops, enhancing product features based on client needs.
French tutor
Clockwork school
Moscow
01.2020 - 11.2020
- Facilitated conversation clubs to improve speaking skills.
- Customized lesson plans to meet individual student needs.
Education
Preparatory year - GED
Russian State University of Physical Education
Moscow 01.2017 - 01.2018
General medicine - undefined
First moscow state medial university
Moscow 01.2018 - 01.2024
Skills
- Passionate Customer Service Excellence
- Team Coordination and Cultural Sensitivity
- Multitasking and attention to detail
- Punctuality and reliability
LANGUAGES
English
Fluent
French
Fluent
Arabic
Fluent
Russian
Upper intermediate
INTERESTS
Swimming, Travelling and Culinary Exploration, Film & Storytelling
Timeline
Cabin crew
Air Arabia
04.2025 - Current
Sales manager
Barcelo group
01.2023 - 06.2024
Customer manager
Premieum consulting
12.2021 - 12.2022
French tutor
Clockwork school
01.2020 - 11.2020
General medicine - undefined
First moscow state medial university
01.2018 - 01.2024
Preparatory year - GED
Russian State University of Physical Education
01.2017 - 01.2018