Summary
Overview
Work history
Education
Skills
Languages
Timeline
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AGATHA ATUZARIRWE

AGATHA ATUZARIRWE

Kampala,Uganda

Summary

I am a self-driven, intelligent, result oriented and hardworking individual with well-developed communication and interpersonal skills including presentation, proposal and report writing, excellent technical analytical skills and a thirst to learn more. I am also able to use my own initiative and work as part of a team while following and ensuring appropriate standards and can deal with customer-oriented and structured method of working, also focused on quality and maintainability.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Cashier and customer cares officer

Silver Star Hardware LTD
Kampala, Uganda
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.

Business Owner

Self
Kampala, Uganda
06.2018 - 07.2024
  • Developed strategic business plans for long-term growth.
  • Identified new business opportunities to increase revenue.
  • Spearheaded marketing campaigns for brand awareness.
  • Managed daily operations to ensure smooth running of the business.
  • Implemented efficient inventory control systems for streamlined stock management.

Credit Officer and customer Support Officer

Postbank Uganda Ltd
Mubende, Uganda
06.2017 - 06.2018
  • Assist in evaluating loan applications.
  • Ensuring adherence to bank policies and procedures.
  • Collaborating with senior officers to streamline credit assessment, thus improving efficiency by 15%.
  • Engage with diverse clients, providing clear explanation of bank products and services
  • Contribute to bank financials
  • Built sustainable relation ship and satisfaction to clients
  • Resolve Customer quiries as the triger in.

Education

Bachelor of Business Administration - Accounting and Finance

Makerere University Business School
Uganda
03.2015 - 08.2019

Skills

  • Client handling
  • Listening and Communication
  • Problem solving
  • Account management
  • Customer retention tactics
  • Complaint handling
  • Product recommendations

Languages

English
Proficient (C2)
Runyankole
Proficient (C2)
Kiswahiri
Advanced (C1)

Timeline

Cashier and customer cares officer

Silver Star Hardware LTD
01.2024 - Current

Business Owner

Self
06.2018 - 07.2024

Credit Officer and customer Support Officer

Postbank Uganda Ltd
06.2017 - 06.2018

Bachelor of Business Administration - Accounting and Finance

Makerere University Business School
03.2015 - 08.2019

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AGATHA ATUZARIRWE